Deliver meaningful outcomes that make a genuine difference in our beautiful and unique region..

• Status – casual
• Based at Daylesford and other locations across Hepburn Shire
• Classified Band 4A
• $31.72 per hour plus casual loading and superannuation

About us

Make Hepburn Shire Council your next career move. We are a small rural council with a dedicated team who delivers meaningful outcomes for the community. You can enjoy the challenges, fast track your career, enjoy flexibility with contemporary employee benefits and either enjoy the rural lifestyle or be in Melbourne in basically an hour.

Our main office is in the renowned, stunning tourist town of Daylesford, only 90 km northwest of Melbourne. Additional Council facilities are also located in our surrounding historical townships of Clunes, Creswick, and Trentham. Appreciate a flexible work life balance with opportunities to discover vibrant local communities of artists, gardeners, writers, musicians, foodies and so much more. Kick off your career here or bring your experience to help serve our community.

"I absolutely love working in Local Government! Sometimes it isn’t easy but the diversity of delivering over 100 services and building and maintaining assets directly for our community of residents and visitors means you won’t be bored, and you will see your role making a difference. Hepburn Shire is an amazing location, with committed staff and Councillors, so why not apply for a role…..you won’t be disappointed."

Bradley Thomas (Chief Executive Officer)

How you’ll make a difference

As a Customer Experience Officer, you will be providing a high level of service to the community, residents and visitors of Hepburn Shire. You will be rostered to work in the libraries and community hubs throughout the Shire to respond community needs.

Our ideal candidate

You will have strong communication skills and the ability to engage with a range of people. You will have demonstrated customer service skills and a commitment to customer service excellence. You will be a problem-solver with excellent management skills.

What Hepburn can offer you?

What better way to spend your time off than exploring the picturesque beauty with forests, natural springs and rolling landscapes. Bicycle and walking trails, locally grown food, the variety of dining options, creative arts offerings (galleries, festivals), and markets enhance the appeal of living in or near our stunning region. All this is only an hour and a half from Melbourne.

• Meaningful work with a dedicated team
• Work life balance options -Attractive flexible options including fortnightly or monthly RDOs for applicable full-time roles.
• Inclusive and safe work culture with strong drive for gender equality, diversity and transparency in fair recruitment and promotion
• Free counselling and support through our Employee Assistance Program
• Annual salary advancement within Banding through professional development planning

How to apply

Click Apply now and submit your resume along with a cover letter outlining how you meet the position criteria. Please include in your application a copy of your certificates.

If you have further questions about the role or joining our team, please contact Jacqui Horwood, Manager Communication and Customers on 0417 543 160

If you would like to contact our People and Culture team, please email [email protected]

Applications close 27 March 2025.

Hepburn Shire Council is committed to providing an inclusive and safe work environment which embraces the diverse backgrounds and experience of all people. Applicants should be aware that we conduct working with children, police and reference checks to ensure we maintain a safe and inclusive workplace by recruiting the right people.

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