Impact is a global experiential learning company dedicated to fostering a work environment where every individual is valued and treated with respect. Our commitment to fairness and inclusivity is at the heart of everything we do.

Our Purpose - We partner with our clients to liberate the human potential in their organisations so together we can help solve the economic, social and environmental problems that challenge humanity.

We achieve this through the design and delivery of face-to-face and virtual experiential programs.

Join Impact, on an exciting journey as we seek a talented and driven individual to join our tight-knit team as a full-time Program Manager. The candidate will be based in Sydney, preferably in the Northern Beaches or North Shore area, this role offers a mix of work-from-home and office-based arrangements, providing you with flexibility and a great work-life balance.

About The Role

Program Managers keep all members of our client service teams moving in the same direction. Program Managers need to be proactive, anticipate and plan for internal and external needs and navigate any disruptions or roadblocks that may arise.

Organisation skills and agility is essential in managing multiple clients and multiple priorities. This position is mostly behind the scenes of the final deliverable, with occasional face-to-face or virtual delivery support required.

This is a rewarding position, doing meaningful work, and involves working closely with very talented and caring team members.

Key Duties and Responsibilities

• Work with internal teams in partnership with the client to plan and achieve project milestones and key deliverables
• Develop and maintain project plans
• Build strong relationships with all stakeholders and at times act as a main point of contact
• Conduct project team check-ins and manage agendas

Program Development and Logistics

• Manage the administration, production and distribution of all program materials (print or digital) ensuring materials are proofed, edited and formatted to a high quality
• Manage face-to-face program logistics. This includes liaising with the client, Impact Account Manager and venue to ensure a smooth program experience for all participants and Impact staff. Scheduling dates, booking staff flights/accommodation and organising venue AV and room setup.
• Provide on-site program support when needed
• Manage virtual program logistics. This includes overseeing the initial setup of web platforms (Zoom, Teams etc) for virtual interface, and requires a general understanding of the flow and needs to support facilitators, technical producers and client I.T.
• Create and manage processes for large project roll-outs
• Provide technical support on virtual programs when needed
• Conduct internal staff training when needed and be across I.T platform updates
• Manage post-program follow up work – consolidate feedback surveys, evaluation reports, program reviews, client follow up/meetings

Resource Management

• Staffing – scheduling, contracting, and liaising with program staff
• Project equipment – procurement, management, deployment and repair/replacement of all project/program materials

About You

• Speaks fluent English.
• A team player - relationships are at the heart of how we work globally.
• Excellent written and verbal communication skills – you will be liaising with internal and external stakeholders
• Commitment to developing relationships to deliver excellent customer service
• Proven ability to prioritise multiple deliverables on multiple projects
• Positive assertion and influencing skills
• Good initiative and ability to deal with ambiguity - asking the right questions, anticipating needs and being resourceful.
• Ability to learn quickly and problem-solve
• Self-starter with ability to manage own initiatives
• Meticulous attention to detail
• Flexible and comfortable with ongoing change and development of the role as it continues to evolve in the digital space.
• High level of competence with web-based tools (i.e. MS 365 apps, Survey Monkey, Vimeo, Zoom, Microsoft Teams, Microsoft Forms etc.)
• High level of competence in Microsoft PowerPoint, Word and Excel to produce documents that are set out to specific standards; prepare high quality presentations, use databases effectively, produce statistics and graphs

The Perks

Embracing a flexible working mode enables individuals to effectively fulfil both work responsibilities and family obligations.

• Quarterly mental health day, providing dedicated time for self-care to support a more balanced work-life experience.
• Generous annual leave entitlement of 25 days.
• Inspiring and developing – potential opportunities for you to develop and progress in your career.
• Caring for each other – operating as a small team, we always have each other’s backs.
• Finding opportunities to support our local communities around the world.
• Experience, adventure and fun is an integral part of our vibrant and dynamic company culture.

Join us at Impact, where your talents will be recognised and your potential will flourish. Apply now and be part of our journey towards shaping a better future through experiential learning and impactful experiences.