ICT Business Analyst

• Contract Engagement - NSW Government Entity
• Attractive Daily Rate & Hybrid Work Arrangement
• Pivotal role in uplifting the Digital landscape

The Company
Working with a critical Government department who are undergoing an expansive technology transformation and uplift - large body of work with a view for extensions.

The Role
Join a flexible, multi-disciplinary team and play a key role in defining, designing, developing, and delivering digital solutions for high impact transformation projects, focusing on customer experience and human-centered design. This is an exciting opportunity to shape future Digital offerings by identifying business needs and enhancing processes.

Key Responsibilities

• Review & Analyse: Assess business objectives, processes, and information needs, identifying key changes to drive business improvements.
• Consult & Negotiate: Collaborate with diverse stakeholders, including vendors, to align project outcomes with strategic goals.
• Engage & Define: Partner with stakeholders to clearly define business requirements, customer needs, and develop a compelling business case for seamless project execution.
• Discovery & Insights: Conduct thorough current and future state analysis to uncover service delivery gaps and areas for improvement.
• Support Design: Assist the project team in producing key deliverables like customer insights reports, journey maps, and solution designs, evaluating the best options for success.
• CX & Design Thinking Expertise: Demonstrated experience in customer profiling, journey mapping, and human-centered design thinking.

Skills & Experience

• Minimum 5 years of experience as a Business Analyst.
• Proven expertise in analysing business processes and functional requirements, including tracking changes.
• Experience in customer experience design, particularly customer profiling and journey mapping.
• Ability to distil business needs and identify optimal solutions.
• Expertise in Atlassian tools, including JIRA, Confluence, and Portfolio.
• Government Sector Experience: Working within the government sector is a must.

Please note due to the nature of this role you must have full Australian working rights & based in Sydney to be eligible to apply.

How to Apply
Click APPLY or contact Kristen Brinker at for a confidential discussion