
Digital Business Analyst
The Network
Posted 4 days ago
ICT Business Analyst
- Contract Engagement - NSW Government Entity
- Attractive Daily Rate & Hybrid Work Arrangement
- Pivotal role in uplifting the Digital landscape
The Company
Working with a critical Government department who are undergoing an expansive technology transformation and uplift - large body of work with a view for extensions.
The Role
Join a flexible, multi-disciplinary team and play a key role in defining, designing, developing, and delivering digital solutions for high impact transformation projects, focusing on customer experience and human-centered design. This is an exciting opportunity to shape future Digital offerings by identifying business needs and enhancing processes.
Key Responsibilities
- Review & Analyse: Assess business objectives, processes, and information needs, identifying key changes to drive business improvements.
- Consult & Negotiate: Collaborate with diverse stakeholders, including vendors, to align project outcomes with strategic goals.
- Engage & Define: Partner with stakeholders to clearly define business requirements, customer needs, and develop a compelling business case for seamless project execution.
- Discovery & Insights: Conduct thorough current and future state analysis to uncover service delivery gaps and areas for improvement.
- Support Design: Assist the project team in producing key deliverables like customer insights reports, journey maps, and solution designs, evaluating the best options for success.
- CX & Design Thinking Expertise: Demonstrated experience in customer profiling, journey mapping, and human-centered design thinking.
Skills & Experience
- Minimum 5 years of experience as a Business Analyst.
- Proven expertise in analysing business processes and functional requirements, including tracking changes.
- Experience in customer experience design, particularly customer profiling and journey mapping.
- Ability to distil business needs and identify optimal solutions.
- Expertise in Atlassian tools, including JIRA, Confluence, and Portfolio.
- Government Sector Experience: Working within the government sector is a must.
Please note due to the nature of this role you must have full Australian working rights & based in Sydney to be eligible to apply.
How to Apply
Click APPLY or contact Kristen Brinker at for a confidential discussion
About The Network
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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