We’re excited to be hiring a Receptionist/Front Office Coordinator to join our growing team at Shire Smiles!

Are you an experienced dental receptionist or professional with a flair for fabulous front desk service? We have an exciting opportunity for a Dental Receptionist/Patient Lounge Coordinator to join our growing and energetic team for 3-5 days per week!

About Us:

At Shire Smiles Miranda, we are passionate about providing exceptional care to patients, and creating a warm and welcoming environment to make patients feel at ease.

Our boutique practice has a beautiful, intimate, and calm atmosphere that our patients love experiencing, and which puts them at ease the minute they walk through the door. An added bonus for our staff is that it’s a beautiful environment to work in!

At Shire Smiles, we are devoted to blending top-notch dental care with our dedication to empathy towards patients. This builds a trusted relationship with patients, where they can overcome any fear or anxiety about visiting the dentist, so they can keep their health on track. As our Receptionist/Patient Lounge coordinator you will play an integral role as the first touch point patients have with us to begin their relationship.

Our team ethos and culture is built around the principles of integrity, honesty, care for each other and our patients - with a good dose of energy, humour and fun mixed in.

About the role:

Shire Smiles is looking for a talented, Dental Receptionist/Front Office Coordinator to join our growing team at Shire Smiles on a part-time or full-time basis.

As our Dental Receptionist, you'll be the friendly face who greets our patients to make them feel warm and welcome. You’ll also be the organisational whiz behind our smooth operations, supporting our clinical team to run like a well-oiled machine!

Key responsibilities include:

• Welcoming and assisting patients with a warm, professional demeanour, both in person and over the phone;
• Scheduling appointments and managing the appointment book efficiently;
• Coordinating with the clinical dental team to ensure seamless patient care;
• Collecting and preparing patient data and information with great attention to detail, including handling patient records with accuracy and confidentiality;
• Undertaking reception duties to support the day-to-day- requirements of the clinic, including phone, SMS and email interactions with patients, as well as taking payments and coordinating lab collections and deliveries; and
• Other administrative tasks as directed by your coordinator.

About You:

To be successful in this role, you should display:

• Excellent conversational, communication and customer service skills, including being able to develop rapport quickly;
• The ability to multitask, problem-solve and prioritise;
• Impeccable grooming and personal presentation;
• An eagerness to learn and to undertake training and education ;
• Confidence with fast-paced working environments, including an ability to take control and stay calm under pressure;
• Proficiency in using computer software applications;
• Experience with file keeping and data entry; and
• Previous experience as a dental receptionist, or a receptionist with a dental background.

For this position, we are searching for a candidate with permanent working rights in Australia.

Why You'll Love It Here:

At Shire Smiles, we are dedicated to creating a supportive and rewarding work environment for our employees, including:

• Rewarding rates : A competitive hourly rate above industry standard and bonus potential on offer.
• Career Growth: We believe in promoting from within, so as we grow, you grow!
• Talented, tight-knit team: Join a great team that’s positive, energetic and dedicated to taking care of people.
• Skill-Sharpening: Ongoing training and development to enhance your skills and cross-skill. We love to support our team to grow!
• Meaningful Mentoring: Benefit from a supportive manager who’s dedicated to your growth and success
• Flexible work arrangements to support work-life balance
• Convenience: A convenient location close to Miranda train station and plenty of street parking.
• Innovative Industry: Be part of a cutting-edge industry that's always evolving.

Does this sound like you? If so, we’d love to connect with you!

If you have any questions about the position, please email our HR manager at [email protected]

Ready to take the next step?

If you are interested in joining our vibrant team, please apply within Seek including your cover letter, resume and contact details. If your application fits our requirements, we’ll get in touch for a relaxed chat to get to know each other and give you a chance to ask more questions about the role.

Check your inbox—we’re excited to connect with you!