About Us

Reach Out is an NDIS support provider that aims to give a voice to people affected by severe mental illness. We provide quality mental health and domestic support, group programs, strength-based support for adolescents with autism, mentoring and support coordination. We believe a better life is possible for the millions of people affected by mental illness, and we want to support these people to live their best life possible.

We are a rewarding and inspiring workplace offering diverse work experience. We have a knowledgeable and innovative multidisciplinary team and offer a friendly, relaxed inclusive culture where everyone has the opportunity to thrive.

Mental Health Support Worker

Are you passionate about mental health advocacy? Do you have a drive to help others? We are looking for a mature and experienced individual to join the team of mental health support workers at Reach Out as we expand to the Goulburne region.

As a mental health support worker, you will be required to use a variety of evidence-based approaches, helping support individuals to live a satisfying life while assisting their mental health recovery.

Your role will be to provide vital daily living assistance towards participants with complex support needs, allowing participants to integrate and engage safely into the community. With encouragement and mentoring, you will support our participants to maintain their independence by promoting social, vocational, and living skills.

How you can help

Reach Out offers different kinds of support depending on our participants’ needs, including but not limited to:

• Assisting our participants experiencing mental illness to attend peer and other support groups
• Provide safe and supportive access to the community
• Assist in building supportive relationships with individuals, their care team and families.
• Emotional and crisis support
• Access to other support services and provide multi-level support during clinical consultations
• Assist participants in developing their daily living abilities
• Mentoring participants to establish daily routines and life skills, education, health and fitness and work skills and other duties as directed.

Using a person-centred approach you will help those living with a mental illness to maximise their independence and confidence.

Essential requirements

• High degree of empathy and conscientiousness
• Excellent organisational skills
• Calm and approachable demeaner
• Can work independently and as part of a team
• Minimum 1 year’s experience in support work highly advantageous
• Experience working in hospitality, retail or community services sectors
• An understanding of the NDIS
• Experience working within Mental Health
• Excellent written and verbal communication skills
• Ability to work collaboratively with a variety of stakeholders within a multidisciplinary team
• Demonstrated ability to work reliably, remain punctual and work under limited direct supervision
• Unrestricted permanent rights to work in Australia.
• Current unrestricted Australian Driver License
• Current First Aid and CPR certifications, or willingness to obtain one.
• Current unrestricted Working with Vulnerable People (WWVP) clearance or willingness to obtain one.

What We can offer you

As an employee, you will get the following benefits:

• A profession that makes a difference in people's lives
• Flexible working hours to accommodate a work-life balance
• A friendly, engaging, and inspirational work environment
• On-the-job training and development
• Competitive pay rate

If you are passionate about empowering people with a disability to live positive and fulfilling lives? If your enthusiastic, caring, reliable and believe in inclusive opportunities for people of all abilities? Then apply now.

Application Process: If you are a motivated individual with a passion for service and supporting others, we invite you to apply by submitting your resume and a cover letter outlining your relevant experience. Please include details of how your background or skillset aligns with the requirements of the role.

*Note: Applications without a relevant cover letter will not be progressed.

Reach Out encourages applications from minorities, First Nations people and all other qualified applicants.

Only those applicants who have the right to work in Australia can be considered.