The Supervisor is responsible for daily operational activity that aligns with the strategic goals and objectives of the company and requires reporting to the Service Manager & Manager. The role is to provides leadership to staff, coordinate care and support services, and ensure compliance with policies, regulations, and best practices.
The Supervisor will exercise managerial responsibility for various functions within the company. In addition, support the leadership team towards generating new opportunities, improving service delivery, and ensuring sustainability of the company’s goals and objectives. Furthermore, emerging a professional relationship with participants to develop their life skills, family support, social and emotional support, community engagement and reintegration.

Key Duties and Responsibilities
• Ability to formulate, implement, monitor, and evaluate compliance with all company legislative policies and procedures, including maintaining operational policies and procedures, maintaining accurate record-keeping practices, data collection, practice standards, program development, training programs, community networking and consultation to achieve an integrated best practice approach to service delivery.
• Promoting the use of best practice models, facilitating meetings, training and staff performance evaluations, and overseeing the team’s activities while ensuring effective outcomes and adequately managing the demand for service.
• Providing specialised, technical, professional and administrative advice.
• Ability to apply analytical and problem-solving skills to complex issues and maintain relationships between the client, training provider/employer, families, stakeholders, and community.
• Establish and maintain relationships to resolve organisational issues, negotiate contracts, develop, and implement effective staff management and personnel practices with relevant government agencies, community organisations, stakeholders, funding bodies, and members of the broader community.
• Undertake co-ordination of the company and major work initiatives, under limited direction and exercise managerial responsibility for various functions within the company.
• Optimising existing revenue streams and developing new revenue opportunities to support the company’s growth, through strategic planning, marketing and promotion of the company, business development and expansion, and submitting funding applications.
• Developing and implementing strategies to create a safe, supportive, and culturally inclusive environment in all facets of the work area.
• Deliver a high level of proficiency in the application of theoretical approaches in the search of new opportunities which may be outside the original field of specialisation. In addition, evaluate and develop/revise methodology techniques within the company.
• Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour and exercise autonomy in the operations.
• Manage a team of 30+ staff
• Complaints and conflict resolution management
• Work under relevant KPIs
• Review KPI performance within the team and address concerns accordingly
• Review, recruit and onboard vacancies, professional development, performance management, and retention of staff.
• Effectively time manage and prioritise tasks and projects, in a dynamic and ever-changing environment
• Promote collaborative partnerships in service delivery with agencies, community organisations, external stakeholders; funding bodies and members of the broader community and attend external and internal meetings related to partnership development.
• Ability to manage crises and handle challenging situations while upholding contemporary practice.
• Proficient in maintaining appropriate records, case notes and reports as required.