For more than 115 years, RAC has been giving back to Western Australia. We're a membership organisation that reinvests our profits to serve our 1.2 million members and the wider WA community.

Are you a qualified automotive technician living south of the river, driven to deliver exceptional roadside assistance? RAC WA is seeking dedicated, customer-focused professionals to join our dynamic Roadside Patrol team. If you're ready to leverage your technical expertise and passion for service in a truly rewarding role, we want to hear from you!

About the Role

Operating on a flexible rotating shift roster (6:00 am - 11:30 pm, Monday to Sunday), your key responsibilities will include:

• Coordinating with additional resources (e.g., towing services) when required.
• Maintaining detailed and accurate service records in line with RAC's proc
• Responding to roadside assistance requests, providing immediate mechanical repairs and support to RAC members.
• Diagnosing and troubleshooting a variety of vehicle breakdowns and mechanical issues efficiently and accurately.
• Performing minor repairs, including battery replacements, tyre changes, and jump-starts, using your technical expertise.
• Delivering exceptional customer service to ensure members' safety and satisfaction in challenging situations.

This role requires you to start your day from a designated location.

What We're Looking For

To excel in this role, you'll need:

• Proven experience as an Automotive Mechanic, with expertise across various vehicle makes and models.
• A relevant trade qualification in automotive mechanics or a related field.
• Strong problem-solving skills and the ability to remain calm and resourceful under pressure.
• Excellent communication and interpersonal skills to interact effectively with members and colleagues.
• A Motor Vehicle Repairer's Licence for light vehicle repairs (mandatory).
• A valid driver's licence with a clean driving record.
• A customer-centric mindset and a passion for helping people during stressful situations.

What We Offer

At RAC WA, we believe in rewarding and supporting our team members. Here's what you can expect:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Access to ongoing training programs to enhance your skills.
• A company-provided fully equipped and serviced vehicle.
• Exclusive member benefits, including free roadside assistance and discounts on RAC products and services (e.g., holiday parks, finance, insurance, and more).
• An established community volunteering program.
• Be part of a purpose-driven organization that actively supports the WA community.

How to Apply

Ready to make a difference on the road? Submit your resume highlighting your experience and why you'd be an excellent fit for our team via our online portal.

Applications close: Apply early as we reserve the right to close the vacancy without notice.

For inquiries, please contact Lorretta Jackson (Talent Acquisition Partner) 9436 4356 or [email protected]

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.

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