About the Company

This rapidly growing not-for-profit powerhouse is dedicated to delivering innovative digital solutions for Australian worker advocacy groups, and now they're expanding globally. Their mission is to help unions grow, optimise operations, and maximise their impact, all while reducing costs and leveraging the latest technological advancements.

Located in Melbourne (with easy access to public transport), they offer a supportive and dynamic workplace with perks like:

• Hybrid working arrangements
• Extra leave entitlements
• Professional development opportunities

If you're a tech-savvy problem solver who thrives on learning, thinking critically, and making an impact, this is the role for you!

About the Role

As a Digital Solutions Consultant, you'll play a key role in implementing, customising, and supporting an enterprise-level membership and engagement platform. This isn't just about setting up systems - we need someone who can extend, integrate, and optimise the platform to ensure it delivers long-term value for our clients. With a growing focus on cloud-based solutions (including Azure), we're also keen to find someone with cloud readiness or experience in transitioning platforms to a cloud environment. If you have experience working with membership, association, or customer engagement platforms (such as iMIS, Membes, Member Jungle, Dynamics, or Salesforce), along with a passion for customer success and user adoption, this role offers a fantastic mix of technical challenges, stakeholder engagement, and strategic problem-solving.

Key Responsibilities

• Platform Implementation, Support & Customer Success: Assist with platform deployments, configurations, and ongoing enhancements, ensuring long-term system success. Act as a customer advocate, supporting users in maximising platform benefits and adapting to future iterations.
• Customisation & Optimisation: Extend and tailor system functionality to meet unique client needs.
• Data Management & Integration: Ensure seamless data migration, transformation, and integration with other business systems.
• Training & Adoption: Empower end-users with hands-on training, best practices, and ongoing support to drive system uptake.
• Cloud Readiness & Modernisation (Preferred, Not Essential): Support clients in cloud adoption and, where applicable, assist in platform migration to Azure-based solutions.

What You'll Need

• Enterprise System & CRM Experience: Hands-on experience implementing or supporting enterprise-level membership, CRM, or AMS platforms (e.g., iMIS, Membes, Member Jungle, Dynamics, Salesforce, or other competitive technologies that extend beyond traditional CRM functionality).
• Technical Skills: Knowledge of SQL, system configurations, APIs, and integrations to support and extend platform capabilities.
• Cloud Mindset: Knowledge of Azure or similar cloud technologies would be highly beneficial, though not essential. A strong interest in cloud-based solutions and digital transformation is key.
• Problem-Solving & Communication: Ability to bridge the gap between tech and business users, translating complex ideas into practical solutions.
• Project & Organisational Skills: Ability to manage multiple priorities, understand client needs, and drive platform adoption.
• Customer Success & Engagement: Passion for empowering users and optimising system usage to deliver long-term value.

Bonus Points For:

• JavaScript or scripting knowledge (not required but useful for customisation and integrations).
• Experience working with non-profits, advocacy groups, or membership-based organisations.
• Ready to use your skills to drive real change? Apply now and be part of something bigger!