About the opportunity

AUSTRAC, Australia’s financial intelligence agency, is evolving to strengthen its fight against money laundering and terrorism financing. As we expand our regulatory reach and broaden our digital transformation, we're seeking a Delivery and Application Service Manager to lead the delivery, enhancement, and support of critical business applications. In this role, you’ll oversee application services, drive continuous improvement, and collaborate with stakeholders to ensure seamless, secure, and efficient technology solutions. Your leadership and knowledge of various agile methodology will be key in fostering innovation, optimising service delivery, and supporting the agency’s evolving digital landscape. As a leader you are a multiplier, guiding cross-functional teams and creating an atmosphere where people feel empowered and encouraged to contribute their best ideas.

If you embrace challenges diligently, are passionate about leading teams in a collaborative environment, and eager to make a meaningful impact we encourage you to apply.

What are we looking for

While we are looking for these capabilities, we consider transferrable skills and encourage applicants who embody AUSTRAC's culture and values to apply.

• Qualification - Tertiary qualification in a related discipline and/or high-level equivalent work experience.
• Leadership and coaching - Demonstrated experience leading and mentoring teams in best practice in agile techniques.

Key Duties

In this role, you'll put users in the heart of everything you do, driving innovation and quality assurance, and elevating the user experience in every solution we create.

• Work in cross-functional teams across Digital, Data, and Technology branches, collaborating with subject matter experts and vendors on service delivery.
• Apply agile, ITIL, and DTA methodologies to drive application services, including performance reporting, benefit realisation, and delivery of application roadmaps and service catalogues.
• Collaborate with multiple business and technical teams on the delivery systems capabilities.
• Contribute to agile release management processes.
• Provide feedback to agile teams and participate in post-incident reviews, retrospectives, and continuous improvement initiatives.
• Manage and mitigate application product delivery operational risks, and service, incident issues.
• Report to management on progress, outcomes, risks, and blockers, ensuring governance bodies receive essential information.
• Motivate the team to meet project goals and timelines by fostering a collaborative environment where members feel empowered to share ideas, take risks, and take ownership of their work.
• Manage commercial and vendor relationships, ensuring supplier arrangements align with delivery and service requirements.
• Build and develop strong relationships with internal and external stakeholders including commercial vendors and suppliers.

For more information about the role and the capabilities we're looking for, please refer to the Candidate Pack in the AUSTRAC Careers Page.

Affirmative Measures

This vacancy is being advertised concurrently under a general and an affirmative measure recruitment process.

Affirmative measures is only available to Aboriginal and/or Torres Strait people. Evidence will be requested if your application progresses under an affirmative measures process.

We offer competitive remuneration and great conditions, including:

Annual leave of 4 weeks (20 days) per year + additional paid Christmas close down.

• Cultural, Ceremonial and NAIDOC leave.
• 18 days of paid personal leave per year.
• 15.4% superannuation, which continues through paid maternity leave.
• 18 weeks of paid maternity leave.
• Competitive APS salaries with access to annual salary progression.
• Study assistance - up to $6,000 per annum and up to 120 hours of study leave.

View the AUSTRAC Enterprise Agreement for more information about current salaries and other conditions of employment.

About Us

AUSTRAC, Australia’s financial intelligence agency and anti-money laundering and terrorism financing regulator, is undergoing a significant transformation to enhance its role in combating money laundering and terrorism financing. This includes proposed expansion of its regulatory regime and a broader digital transformation to support our growing agency. As we embrace these changes and grow, our focus is on fostering innovation, collaboration, and effective problem-solving within an inclusive and supportive work environment. At AUSTRAC, you’ll be part of a team dedicated to maintaining the integrity of Australia’s financial system and making a real impact in preventing financial crime.

Closing Date and further details

Applications close at 11:30 pm on 24 March 2025.

For enquiries, please contact: [email protected]

Please note, we can only accept applications via the AUSTRAC Careers Portal.