Join Our Major Loss Motor Claims Team as a Claims Specialist!

• Start Date: Monday 17th March
• Location: Brisbane, Newcastle, Toowoomba, Sydney or Melbourne – Work from home opportunity available post training
• Duration: 3.5-month Contract until 30th June 2025
• Role Type Full-time – Monday to Friday

At Suncorp, we’re committed to being there for our customers in the moments that matter most.

Our Major Loss Motor Claims team understands the stress that comes with motor accidents or weather-related damage, and we’re here to help customers get back on the road as quickly as possible.

Why Join Suncorp?

• Full-Time Contract: 3.5-month Contract until 30th June 2025 with full-time hours, Monday to Friday.
• Competitive Salary: $76,400 per year, inclusive of 11.5% superannuation.
• Flexible Working: Embrace our hybrid work model, balancing time between the office and home.
• Employee Referral Bonus: Earn a $1,000 referral bonus when you introduce a new permanent employee to Suncorp.
• Employee Assistance Program: Access confidential support for personal concerns that could impact your wellbeing.
• Comprehensive Benefits: A full list of employee benefits can be found here - Employee benefits | Suncorp Group designed to support your work-life balance and professional development.

What You’ll Do

• Empathetic Customer Interactions: Manage Major Loss claims with a focus on providing a compassionate, expert experience to our customers. You’ll be the go-to person, connecting with clients in difficult situations and helping them through the process.
• Smooth, Efficient Claims Management: Handle checks, assessments, and all necessary steps to finalize a claim in a timely manner, ensuring we meet daily settlement targets.
• Contribute To Our Motor Strategy: Play a key role in helping us deliver on our mission of being #100% Motorvated—getting our customers back on the road fast!
• First-Call Resolution: Be proactive in resolving inquiries and providing solutions during customer calls, ensuring that every interaction is a positive one.

What You’ll Bring

• Customer Service Experience: Proven background in a high-touch, phone-based customer service role.
• Empathy & Resilience: The ability to handle sensitive situations with care and maintain composure under pressure.
• Problem-Solving Skills: A keen ability to resolve issues effectively and quickly.
• Adaptability: A willingness to embrace change in a fast-paced, dynamic environment.
• Time Management: Excellent organizational skills, with the ability to multitask and manage competing priorities.
• Self-Driven Development: A proactive approach to your personal growth and career.

Hours & Training

You’ll work Monday to Friday, 37.5 hours per week, and will be rostered to start your shift anytime within the following windows, depending on your location:

• QLD: 7:00am - 10:00am
• VIC/NSW: 8:00am - 11:00am

To set you up for success, you’ll undergo 3-5 weeks of full-time, onsite, training, Monday to Friday, at your relevant office.

Working from Home

After training, you’ll have the option to work from home as part of our hybrid work model, subject to leader discretion. To be eligible for this, you must have:

• A home phone line or VOIP connection
• A reliable internet connection
• Dual monitors, a mouse, and a webcam
• An ergonomic workstation with a desk and chair in a quiet space
• Up-to-date anti-virus software

If this sounds like the opportunity you have been looking for, apply today. Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.