The Hardware Team within the Hardware and Software Asset Management unit is part of Service Operations section of Information Technology Branch (ITB). The team provides lifecycle management of contemporary Information Communication and Technology (ICT) desktop hardware assets to enable TMR staff to meet their business objectives aligned to the TMR Strategic Plan.

Key responsibilities
In the role of Senior Technical Specialist (Hardware Assets), you will provide high level technical skills and expertise to support the effective operation, and lifecycle management of ICT desktop hardware assets. The role underpins critical statewide services and forms part of TMR's strategic platform for delivery of client and network applications.

You will be responsible for providing high level support to Technology staff and project team members to contribute to the effective management of ICT hardware assets.

Some of your responsibilities will include:
• Provide lifecycle management and technical expertise for the department's Windows-based ICT hardware assets including desktop, laptop, and tablet computers.
• Research future ICT hardware equipment, products, and services aligned to end user requirements and profiles and develop strategic roadmaps.
• Liaise and negotiate with internal and external stakeholders, including hardware vendors and managed service providers.
• Lead the Hardware Asset function and team members to provide quality support, information, and advice, including reporting to internal specialists, projects, management, and end users.
• Ensure systems, processes, and procedures are adhered to, controlled, and aligned to industry best practice ICT hardware asset management and security standards and controls.

About you
We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To thrive in this role, you will need to demonstrate the following:

Mandatory qualifications and conditions
• Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.

Requirements of the role
In the areas of desktop hardware and componentry:
• Asset management: Experience in lifecycle managing hardware assets, including logistics and testing current and emerging technologies.
• Technical expertise: Experience in providing technical solutions to meet business requirements, identifying trends, and supporting enterprise technologies.
• Contract management: Experience in hardware vendor or managed service provider engagements, and contract administration.
• Engagement: Ability to capture business requirements and adhere to Service Level Agreements (SLA) timeframes.
• Leadership: Ability to lead technical discussions, conduct reviews, provide technical advice, and guide technical team members.
• Continuous improvement: Experience in continuous improvement, monitoring, and reporting.

Desirable requirements:
• Experience in or knowledge of:
• End user technologies & toolsets
• ServiceNow ITIL practices
• Practical reporting compilation skills
• Financial management principles

Applications to remain current for 12 months.

Job Ad Reference: QLD/624187/25
Closing Date: Friday, 21 March 2025