MAYDAY is partnering with a leader in insurance to recruit multiple Customer Service Advisors.

Successful candidates will play a key role in offering support to individuals navigating losses amid catastrophic events like fires, flooding, or property damage.

The role is fast paced, involving frequent phone interactions with customers in their time of need, addressing challenging situations with empathy and professionalism.

This is a fantastic opportunity to begin or continue your career in the insurance sector. Learn from experts in the industry and experience true career progression with an employer of choice.

Our client is offering either a 9-month fixed-term contract depending on your working rights, with the opportunity to become a permanent employee.

No prior insurance or claims experience is necessary; instead, we're actively seeking individuals who are proactive, enthusiastic and are passionate about providing outstanding customer experiences.

Work hand-in-hand with friendly, approachable managers and colleagues. Experience thorough training and ongoing support, guaranteeing a well-rounded, informative, and engaging onboarding journey.

What’s in it for you:

• Location: Well-situated, modern offices on the Sunshine Coast.
• Salary: $79,106.00, inclusive of superannuation.
• Hours: Full-time position with a weekly rotating roster, offering hours from 8-4 or 9-5.
• Company: Become an integral part of a collaborative and fun business that highly values your contributions
• Culture: Experience a workplace culture that applauds achievements, encourages teamwork, and celebrates through regular social events.
• Wellness: Prioritise your well-being with complimentary fitness classes, yoga, High-Intensity Training, and access to amenities such as a tennis court and Olympic swimming pool.
• Training & Career Growth: Embrace continuous professional development through paid training opportunities and regular check-ins with a supportive leadership team.
• Support: Access the Employee Assistance Program to ensure your well-being and peace of mind are prioritised.
• Work-life Balance: Enjoy the benefits of annual leave and paid parental leave to maintain a healthy work-life balance.
• Health: Take advantage of onsite skin and health checks.
• Fun: Perks such as free bike hire, volleyball, ten-pin bowling, and a variety of other enjoyable activities.

Duties:

• Handle a large volume of customer phone calls in a fast-paced environment.
• Oversee property claims from initiation to resolution.
• Work closely with builders in the claims process.
• Manage a portfolio of claims, with the workload determined by volume.
• Make confident and informed decisions regarding claims.
• Draft and issue denial letters when necessary.
• Resolve conflicts that may arise during the claims process.
• Make determinations on the outcome of each claim.
• Handle claims involving significant losses such as homes, fires, flooding, and lost property with sensitivity and empathy.

About you:

• Ability to provide patience, empathy and understanding to each customer's situation.
• You care about customers and prioritise their needs.
• Adaptability to excel in a fast-paced, ever-changing environment.
• Ability to manage customers in stressful situations.
• Collaborative mindset, willing to pitch in as a team player.
• Outstanding interpersonal skills, particularly a strong sense of empathy.
• Tech-savvy with a quick grasp of new systems.

If you're excited about the opportunity above and want to learn more, we encourage you to apply.