Position: Customer Service Receptionist

Location: Clyde Veterinary Hospital

Employment Type: Full-Time

About Us: Clyde Veterinary Hospital is a well-established veterinary hospital dedicated to providing high-quality care for animals and outstanding service to their owners. We pride ourselves in being a strong part of the Clyde Community. Our team is committed to creating a welcoming and supportive environment for pets and their families. We believe in going the extra mile to ensure the well-being of every animal and the satisfaction of every client.

Key Responsibilities:

• Greet and welcome clients and their pets with a friendly and professional demeanour.
• Handle multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
• Answer phone calls, schedule appointments, and manage the front desk efficiently.
• Handle enquiries and provide information about our services, policies, and procedures.
• Assist clients with paperwork, billing, and payment processing.
• Maintain a clean and organised reception area.
• Provide empathetic support to clients during difficult situations.
• Coordinate with veterinary staff to ensure smooth operations and exceptional care.
• Maintain the cleanliness of the Reception area and Consult rooms

What we are looking for:

• Previous experience as a receptionist in a veterinary or health care role is preferred.
• Ability to work in a fast-paced and dynamic environment.
• Ability to work within a rotating roster.
• Strong attention to detail and organisational skills.
• Excellent communication and interpersonal skills.
• Passion for animals and dedication to exceptional customer service.
• Outgoing personality with a willingness to go the extra mile for pets and their owners.
• Empathetic and compassionate nature.

What We Offer:

• Competitive salary and benefits package based on experience.
• Opportunity to work with a dedicated and compassionate team.
• A supportive and friendly work environment.
• Ongoing training and professional development opportunities.
• The chance to make a positive impact on the lives of pets and their owners every day.

Join us at Clyde Veterinary Hospital and become a vital part of a team that truly cares about the well-being of animals and the satisfaction of their owners. We look forward to meeting you!

How to Apply: If you are an outgoing, detail-oriented, and empathetic individual who is passionate about animals and customer service, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position by applying online.