Senior Benefits and Personal Insurances Officer– NSW Trustee and Guardian

• Ongoing full-time vacancy. 35 hours per week.
• Location: Parramatta. Flexible working options available.
• Clerk Grade: Level 5/6. Base salary $97,027 p.a. to $107,059 p.a. plus superannuation and annual leave loading.

About us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the teams

The Legal and Professional Services Division provides expert legal, taxation, financial planning, and genealogy services to customers across the entire agency.

The Benefits Unit which is within the Financial Planning Unit ensures:

• Customer’s receive pension income and concessions, where entitled
• When there is a change in the customer’s circumstances, ensure pension income and concessions are reviewed and Services Australia is updated accordingly
• Undertakes annual review of each customer’s circumstances to ensure correct information is held by providers and correct pension income and concessions are received and;
• Maintains regular contact with providers to ensure appropriate processes and systems are in place to address issues as they arise.

About the role

Responsible for providing high quality advice to NSW Trustee and Guardian and its customers, ensuring benefits and personal insurance services are high quality, timely, effective and customer focused.

As a Senior Benefits and Personal Insurances Officer, you will:

• Deliver Services: Ensure high-quality, cost-effective, and timely personal insurances and benefits services, compliant with legislation and best practices.
• Resolve Issues: Provide expert advice on complex matters and significant complaints, maintaining and enhancing NSW Trustee and Guardian's reputation.
• Process Claims: Manage private health and Medicare accounts and receipts, ensuring timely and accurate claims processing.

This role requires a dedicated professional committed to exceptional service and community support.

For more information about the position, view the role description

About you

The ideal candidate will have:

• Demonstrated experience in managing and advising on personal insurance policies.
• In-depth understanding of superannuation systems and regulations.
• Experience in handling child support cases and claims.
• Proficiency in processing and advising on health care claims.
• Knowledge of various government benefits and how to access them.
• Strong customer-focused approach, ensuring high-quality service delivery.
• Ability to analyse complex information and provide clear, actionable advice.
• Excellent verbal and written communication skills for effective client interactions.
• Familiarity with NSW government operations and the services provided by NSW Trustee and Guardian.
• High level of accuracy and attention to detail in all aspects of work.
• Strong problem-solving skills to address and resolve client issues effectively.
• Ability to manage time efficiently and meet deadlines.

Sound like you? We would love to hear from you!

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• Answer the following targeted questions when prompted within the application form (maximum 500 words):

Targeted Question 1: Can you describe your experience in delivering high-quality, cost-effective, and timely personal insurances and benefits services? (500 words. max)

Targeted Question 2: Describe a situation where you had to handle a complex matter or significant complaint. How did you resolve it, and what was the outcome? (500 words. max)

Read: writing your job application for tips with the application process.

Closing date

Applications close: 11:59pm, Wednesday 19th March 2025

For enquiries about the role, please contact Ilknur Al-Attaar via email at [email protected]

For enquiries about the recruitment process, please contact Hina Maudarbocus, Talent Advisor on [email protected].

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]

Offers of employment will be subject to reference checks and relevant clearances.

• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.