About Us

Keyzee is an innovative e-commerce and logistics company in the property industry, dedicated to streamlining access and key management. We’re a fast-growing business with an ambitious team and exciting plans to expand and introduce new service offerings. This is a fantastic opportunity to join us at a pivotal time and play a crucial role in shaping the future of our operations.

About the Role

We are looking for a highly motivated Operations Manager to optimize our business processes, manage escalations, and contribute to strategic initiatives. You will work closely with the founder and customer experience team to improve efficiency, enhance customer satisfaction, and implement scalable solutions that support our growth.

Key Responsibilities

• Manage and resolve complex customer escalations to ensure a seamless experience.
• Optimize our SaaS platform and internal processes to improve efficiency.
• Assist in the development and tracking of key performance indicators (KPIs) to ensure operational excellence.
• Lead the strategic planning and execution of new initiatives and product lines.
• Collaborate with internal teams and external stakeholders to drive improvements.

About You

• 4+ years of experience in an operations role, preferably within e-commerce, logistics, or SaaS-driven businesses.
• Hands-on experience with ERP systems (Odoo preferred, but Salesforce, NetSuite, SAP, etc., are also relevant).
• Strong problem-solving and lateral-thinking skills with a passion for organization and process optimization.
• Excellent communication skills, confident in managing stakeholders via phone and email.
• A proactive and adaptable mindset, excited by the opportunity to grow with a scaling company.

Why Join Keyzee?

• Be part of a high-growth business with ambitious expansion plans.
• Work alongside a supportive and passionate team.
• Opportunity to lead and shape key business functions.
• Career development and growth potential as the company scales.