At Aurora, it is important for us to offer a service which surrounds a person, and helps them on their journey to feel ‘whole’, in a safe, collaborative environment. It is also important that the people and that the environment we step into as staff are well supported, honest and considerate of our own and our clients’ life choices and experiences. We offer a multidisciplinary model which offers collaborative care, tailored to the needs of the individual, and allows us the opportunity to take part in peoples journeys to be the version of themselves.

While we primarily offer mental health services, we do so through a range of Allied Health Services including Speech Therapy, Occupational Therapy, Dietetics, Social Work and Psychology.

We provide accessible therapeutic services to clients with a range of presenting issues, cultural backgrounds, and disabilities. We work with a neurologically diverse client group, offering rebated services through Medicare as well as private health fund, NDIS, income-protection and privately funded therapy.

We are hoping to add an honest, open-minded and reliable person to our team. We are interested in applications from people who are client-focused and highly organised. Who have sound computer and people skills and good follow-through.

What we need from you:

• Previous administration experience is preferred but not required.
• Cover for other administrative staff on holiday leave.
• Good multi-tasking ability.
• The right to work in Australia.
• A satisfactory Police Clearance.

What you'll do day to day

• Greeting, interacting with and directing patients within the practice.
• Supporting the therapists.
• Managing bookings and practitioner calendars/schedules to make sure everyone is kept busy!
• Answering telephones and email inquiries.
• Verifying Medicare Mental Health Care Plans.
• Housekeeping and keeping the practice neat and tidy.
• Assisting with other related clerical duties such as photocopying, faxing, scanning and uploading client notes to the Halaxy client management system.
• Managing client records in hard copy and electronic files.
• Support the senior administrative staff.

The kind of person who would fit the team

• Exceptional interpersonal skills including a professional phone manner.
• Attention to detail and accuracy is very (very) important.
• Must have strong computer skills.
• Flexible can-do attitude.
• Adaptability - able to adjust your approach to meet changing demands and situations.
• A fantastic multi-tasker.

Hours and days will be discussed at the interview. Please note your availability on your covering letter.

Submit your application via SEEK including your cover letter, resume and two referees
Applications lodged without a cover letter will not be considered.

We do not require support for recruitment/hiring agencies for recruitment of this role.