Customer Service Representative

IXL Home is an Australian family-owned business with over 165 years' experience wholesaling household appliances. If you enjoy learning new technical products, are computer savvy and love a challenge, then this job is for you. We are looking for a friendly motivated individual who is passionate about delivering top-notch customer service to join our team.

Key Responsibilities:

• Inbound Technical Support: Responding to inbound calls and providing exceptional technical assistance to customers

• Problem-Solving Expertise: Utilise your keen problem-solving skills to address technical product enquiries and customer concerns effectively and efficiently

• Enquiry and Escalation Management: Take ownership of complex customer incidents by managing and co-ordinating enquiries through to resolution and satisfactory closure

• Manage queries relating to warranties, booking in aftersales service jobs, ordering spare parts and sharing of product knowledge

• Demonstrate initiative to improve business processes and enhance the client experience

• Process and investigate orders and delivery issues with our 3PL transport partners

Qualifications and Skills:

• Proven experience in a customer service role, particularly in technical support or aftersales services is highly valued
• Excellent communication skills, both verbal and written, to effectively assist customers and document interactions
• Strong problem-solving abilities with a proactive approach to finding solutions
• Proficiency in utilising Outlook and Microsoft office software and managing multiple online platforms whilst providing phone-based customer service and technical support
• Must be a Permanent Resident or citizen

Why Join Us:

• Excellent collaborative organisational culture
• Convenient Abbotsford location
• Onsite parking available
• The chance to be part of a team committed to delivering exceptional service and making a difference in customers' experiences
• Monthly department social gatherings

If you're excited to bring your customer service experience to the IXL Home team, click "Apply Now".

At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.

We provide reasonable adjustments for individuals with disability - please email [email protected] if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.