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Customer Service Officer

HORNER Recruitment
Abbotsford, VIC
A$64,500 p/a
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 9 days ago


Customer Service Representative

IXL Home is an Australian family-owned business with over 165 years' experience wholesaling household appliances. If you enjoy learning new technical products, are computer savvy and love a challenge, then this job is for you. We are looking for a friendly motivated individual who is passionate about delivering top-notch customer service to join our team.

Key Responsibilities:

  • Inbound Technical Support: Responding to inbound calls and providing exceptional technical assistance to customers
  • Problem-Solving Expertise: Utilise your keen problem-solving skills to address technical product enquiries and customer concerns effectively and efficiently
  • Enquiry and Escalation Management: Take ownership of complex customer incidents by managing and co-ordinating enquiries through to resolution and satisfactory closure
  • Manage queries relating to warranties, booking in aftersales service jobs, ordering spare parts and sharing of product knowledge
  • Demonstrate initiative to improve business processes and enhance the client experience
  • Process and investigate orders and delivery issues with our 3PL transport partners

Qualifications and Skills:

  • Proven experience in a customer service role, particularly in technical support or aftersales services is highly valued
  • Excellent communication skills, both verbal and written, to effectively assist customers and document interactions
  • Strong problem-solving abilities with a proactive approach to finding solutions
  • Proficiency in utilising Outlook and Microsoft office software and managing multiple online platforms whilst providing phone-based customer service and technical support
  • Must be a Permanent Resident or citizen

Why Join Us:

  • Excellent collaborative organisational culture
  • Convenient Abbotsford location
  • Onsite parking available
  • The chance to be part of a team committed to delivering exceptional service and making a difference in customers' experiences
  • Monthly department social gatherings

If you're excited to bring your customer service experience to the IXL Home team, click "Apply Now".

At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.

We provide reasonable adjustments for individuals with disability - please email [email protected] if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.


About HORNER Recruitment

Lucas Heights, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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