About us

Our Branch Teams represent The Mutual Bank by offering in person service to the communities we serve. Being a customer-owned mutual bank, our Branch teams embody our core values of integrity, respect and care.

As a Member Service Officer, you will deliver exceptional customer service to both members and internal customers of The Mutual Bank. You’ll manage transactions and support customers with their day-to-day banking needs. Our unique approach involves building lasting and authentic relationships with our customers.

We currently have a role open for a Member Service Officer located at our East Maitland Branch.

From time to time, you will be required to work from our Maitland and Rutherford Branches.

About you

To be considered for this role, we are looking for:

• Experience in face-to-face customer service and banking is highly valued; retail or hospitality backgrounds will also be considered.
• High volume cash handling skills, with the ability to complete end of day balancing.
• Ability to learn products and services and confidently recommend them based on customer needs.
• Experience of working in line with policies and procedures.
• Good computer skills and able to navigate systems with ease.
• You thrive in a dynamic team setting but are self-driven and enjoy a fast paced and changing environment.
• A valid driver’s licence to travel between Branches.
• Tier II certification is preferred.

This is a full-time opportunity; workdays and hours are Monday to Friday 8:45am to 5:15pm, and minimum two Saturday shifts a month, 8:45am to 12:15pm.

What’s in it for you?

Flexible Leave Options: Flexible leave days in addition to annual leave and the option to purchase leave.

Health and Wellbeing: Corporate fitness and wellbeing reimbursement for your chosen wellness activities, annual flu vaccinations and free counselling sessions.

Learning and Development: Opportunities to ensure you reach your full career potential.

Reward and Recognition: A generous recognition program for those who exceed expectations.

Community: You will receive two days of volunteer leave to support a community organisation of your choice, along with opportunities to participate in community events sponsored by our organisation.

How to apply

If you are ready to make a positive impact and be a part of a team that values community and customer relationships, we would love to hear from you!

To apply we encourage you to submit your application as soon as practicable. Applications close on 18 March 2025 however we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP.

Applicants will be required to participate in relevant background checks.

For more information, feel free to contact Liana Fielding, People and Culture Coordinator on 0475 977 322.