Audi Centre Sydney is currently seeking a Fleet Coordinator to join our team and support our Service team in their day to day operations.

The main responsibilities of the role will include:

• Manage our Loan vehicle Fleet operations including vehicle Tolls, Fines & infringements, allocating them to custodians as required.
• Ensure customer licenses & credit card data is captured accurately in Dealer Drive.
• Manage the Loan Car Fleet Tolls, Fines & infringements, allocating them to custodians as required.
• Explain company insurance policies to customers and manage payments for insurance excess waivers.
• Maintain the Service Facility Car Park including weekly stocktake & audit
• Uphold company loan car policies as outlined in the Policy document
• Manage damaged vehicles & insurance claims as per internal processes
• Liaise with customers directly regarding damages and take payments as per insurance policies
• Check all loan vehicles with custodians when being loaned & returned recording data in Dealer Drive accurately
• Maintain great customer service CEM scores
• Achieve insurance excess reduction KPI monthly targets
• Assist the Pre-Delivery administrator with grounding New to Used vehicles within time frames provided
• Manage daily fleet duties and queries with Fleet team, Fleet Manager and Service Manager
• Ensure the customer drop off area is always clear liaising with concierge staff
• Maintain the customer handover bay to ensure loan vehicles are promptly ready for use.

• Assist the Fleet Delivery Co-Ordinator with weekly stock take
• Support the company fleet Co-Ordinator with custodian fine/infringement allocations
• Achieve monthly vehicle handovers and grounding targets
• Maintain and update accurate fleet data in Fleetwave and other reporting tools
• Raise and complete RO’s via eraPower and support Service Manager where applicable

To be considered for the role, the desired candidate will possess:

• A valid NSW drivers licence
• Effective communication skills
• Ability to work in a team
• Good time management skills

The successful candidate will be self-motivated but also thrive in working in a team environment. You will be driven, determined and extremely customer focused.

If you would like to be considered for the opportunity to join a high performing successful dealership, please follow the Apply Now link at the bottom of the page.

All applications will be treated in confidence

You must have the right to work in Australia to apply for this position.

Please note - only shortlisted candidates will be contacted.