Cointree is a growing business with ambitious goals and a highly passionate team dedicated to using the latest technology, smart innovation, and providing exceptional service to our customers.

As a leading Australian cryptocurrency exchange, we give traders access to 200+ cryptocurrencies, an easy-to-use platform, a dedicated support team, and exclusive patented trading ideas.

We are growing our customer support and compliance team and looking for a proactive, driven crypto enthusiast eager to provide customer service and support to our customers and hit the ground running.

You will be responsible for:

• Provide support for our customers both via our support ticketing system, live chat, and phone (inbound and outbound calls)
• Investigate, and problem solve customer queries
• Investigation of crypto trades, account transfers, and customer deposits
• Working with customers throughout the onboarding process
• Contacting new customers via the phone for onboarding screening and new account set up
• Assisting accounts on customer payments
• Conduct customer authentication reviews and reporting
• Assist Compliance team with compliance tasks and responsibilities as required

Like many businesses, we all wear many hats, so you're also likely to find yourself helping out on other tasks - for example, platform testing, assisting our marketing & events team and taking part in industry events.

What we are looking for:

• Minimum of 2 years of customer support experience
• Attention to detail and problem-solving skills
• Previous experience handling incoming customer queries
• Excellent communication and writing skills.
• Ability to learn and to adapt to new environments quickly
• Enjoys speaking to customers over the phone and building relationships
• Accurate and quick typing skills
• Proactive, with a customer-focused approach
• Ability to perform tasks with minimal supervision
• Available to work on a rostered full-time work week (working availability including weekends)
• Proficient in the Google and Microsoft suites
• Previous experience with support tools such as Zendesk desirable
• General interest in bitcoin and other cryptocurrencies is a bonus!

Why join us?

• Convenient Cremorne location - walking distance from public transportation
• New open and modern working environment, ergonomic workspace, and a great team
• Hybrid working opportunity (working from home and office)
• Opportunity to learn all things crypto in one of the fastest-growing industries
• A fun, supportive, and collaborative work culture
• A highly motivated team who believe in the work we complete

This role is perfect for a people person who's passionate about customer service, technology savvy, enjoys problem-solving, and looking for a challenge.

Hit 'Apply Now' to submit your application! Applicants must have an Australian Permanent Residency to apply for this position.