About the Role:

The role will be responsible for overseeing and coordinating internal departments, including Procurement, Accounting, Quality Control, Warehouse, Administration, Marketing, and Service, as well as state leaders, to ensure smooth operations and effective execution of strategic objectives. This role focuses on enhancing cross-departmental collaboration, optimizing processes, and driving operational efficiency.

Key Responsibilities:

1. Operational Planning and Execution: Develop and implement operational strategies, set performance metrics, and monitor progress to ensure goals are met.

2. Team Management: Lead, manage, and develop teams by assigning tasks, providing feedback, fostering collaboration, and resolving conflicts to drive efficiency and alignment.

3.Process Improvement: Identify bottlenecks and inefficiencies in existing processes, design and implement improvements to streamline operations, reduce costs and eliminate errors.

4. Budget Management: Manage operational budgets, tracking expenses and ensure cost-effective operations.

5. Data-Driven Decision Making: Gather and analyse operational data to identify trends and provide insights for informed decision-making.

Skills & Experience:

1. Over 10 years of experience in operations management or similar managerial roles, with a preference for experience in leading teams within the restaurant industry.

2. Fluency in both English and Mandarin would be a highly preference.

3. Excellent communication and negotiation skills for effective cross-functional collaboration.

4. Strong leadership with the ability to develop and motivate high-performing teams.

5. Results-driven, sharp attention to detail, decisive, and highly skilled in problem-solving.

6. Ability to drive continuous improvement and implement new operational processes with efficiency.