The opportunity

Harrisons at Home is seeking an experienced Curtains and Blinds Manager to join our team in Melbourne, Victoria. In this full-time role, you will be responsible for overseeing and supporting our network of franchised mobile showrooms, ensuring they deliver exceptional customer service and sales performance.

Key responsibilities

• Manage and support a portfolio of franchised showrooms, providing guidance, training and mentoring to franchise owners and their teams
• Monitor sales, customer satisfaction and other key performance metrics across the franchise network, and work with franchise owners to implement strategies for continuous improvement
• Assist franchise owners with operational and administrative tasks, including inventory management, marketing campaigns and compliance requirements
• Identify new franchise opportunities and assist with the recruitment and onboarding of new franchise owners
• Collaborate with the broader Harrisons at Home team to develop and implement company-wide initiatives, policies and procedures
• Provide excellent customer service and act as a brand ambassador for Harrisons at Home

What we're looking for

• Significant experience in a sales, retail or franchise management role, must have experience within the home furnishings or interior design industry
• Excellent communication, interpersonal and negotiation skills, with the ability to build strong relationships with franchise owners and customers
• Proven track record of driving sales, improving operational efficiency and enhancing the customer experience
• Strong analytical and problem-solving skills, with the ability to identify and implement effective solutions
• Highly organised, with the ability to manage multiple tasks and competing priorities
• Passion for the home furnishings industry and a commitment to delivering exceptional customer service

What we offer

At Harrisons at Home, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Ongoing training and development opportunities
• Flexible work arrangements
• Career advancement opportunities within the company

About us

Harrisons at Home is a leading provider of high-quality curtains, blinds and other home furnishings. With a network of over 120 franchised business owners, we are committed to delivering exceptional customer service and inspiring our customers to create beautiful living spaces. Our company values of innovation, integrity and excellence are at the heart of everything we do.

If you are interested in this exciting opportunity, please apply now.