Job Title: Head Barista Hanks Bagelry

Location: Chadstone Shopping Centre, VIC

About Us:
We’re excited to bring our vibrant, community-focused coffee and bagel store from Armadale to Chadstone Shopping Centre! Our Armadale store has been thriving for nearly two years, building lasting relationships with locals and serving high-quality coffee and delicious bagels. As we expand, we’re looking to build the same welcoming, warm atmosphere in Chadstone, and we’re seeking an enthusiastic and experienced Head Barista to lead our new team.

Role Overview:
As the Head Barista at our Chadstone store, you will play a key role in overseeing daily operations and leading a team of 10 front-of-house staff members. You will work closely with a full-time store manager to ensure smooth operations, maintain high standards of coffee quality, customer service, and team performance, as well as manage stock, opening and closing procedures, and shift supervision. This is an excellent opportunity for someone with a passion for coffee, leadership skills, and a desire to help create a strong community presence.

Key Responsibilities:

• Lead and Supervise: Manage and support a team of 4-5 baristas and front-of-house staff per shift, ensuring smooth operations and high levels of service.
• Collaboration with Store Manager: Work alongside the full-time store manager to ensure operational success and maintain alignment with business goals and standards.
• Coffee Quality: Oversee the preparation of high-quality coffee beverages, maintaining consistency, and sharing expertise to ensure the best possible product for our customers.
• Customer Experience: Foster a welcoming environment that mirrors the friendly, community-focused vibe of our Armadale location. Engage with customers to ensure they feel valued and part of our community.
• Stock Management: Ensure timely and accurate stock control and inventory management, including ordering and receiving deliveries, maintaining stock levels, and minimizing waste.
• Opening and Closing the Store: Be responsible for opening and closing procedures, ensuring all tasks are completed efficiently, and the store is secure at the end of the day.
• End-of-Day Till Management: Oversee end-of-day cash reconciliation and till management, ensuring all transactions are accurate and ready for the following day.
• Team Development: Provide guidance and training to baristas and front-of-house staff, helping them develop their skills and ensuring excellent performance.
• Health and Safety: Maintain a clean and safe work environment, ensuring adherence to food safety and workplace hygiene standards.

Qualifications & Skills:

• Proven experience as a barista, with at least 1-2 years in a leadership or supervisory role.
• Strong knowledge of coffee preparation, machine operation, and maintenance.
• Excellent communication and interpersonal skills with the ability to build rapport with customers and manage a team effectively.
• Ability to thrive in a fast-paced environment while maintaining a positive, upbeat attitude.
• Strong organisational and time-management skills, with an eye for detail.
• Previous experience with stock management, cash handling, and shift supervision is a plus.
• A passion for creating community connections and fostering a positive team culture.

Why Join Us?

• Be part of a passionate and welcoming team that values community and customer service.
• Opportunity for career growth as we expand and open more locations.
• Competitive salary and staff perks.
• Work in a high-traffic, exciting environment at Chadstone Shopping Centre, one of Melbourne’s premier shopping destinations.
• Collaborate closely with an experienced full-time manager to build and maintain high operational standards.

If you’re a dedicated, hardworking barista with a love for leadership and building community, we’d love to hear from you! Apply today and help us bring the best coffee and bagels to Chadstone.