Customer Service Manager

Location: Geraldton

Overview

Young Motors is seeking a highly motivated, enthusiastic and passionate Customer Service Manager to lead customer service and focus on delivering a first class service to our new and existing customers in our Service Department.

Key duties and responsibilities include:

• Lead customer service and support the day to day running of the service department
• Provide first class service to all customers using your interpersonal and communication skills and collaborate with team members regarding best practice customer service
• Keep customers updated with expected lead times
• Ensuring that customers receive top-tier service by providing guidance on automotive repairs and maintenance
• Handling escalated customer inquiries and complaints, refund requests, ensuring swift resolution and positive outcomes
• Reviewing day to day service department operations, including scheduling workplace and resource allocation to ensure optimal efficiency and productivity
• Continuously evaluating and enhancing service department processes to improve efficiency and drive customer satisfaction
• Managing interdepartmental relationships to ensure service department is functioning efficiently and effectively and to identify and respond to customer expectations and ensure exceptional customer service
• Manage and review manufacturer KPI’s with respect to customer service and develop processes for improvement

Key Skills & Qualifications

• Proven experience in automotive service industry within a dealership setting
• Excellent customer service and communication skills with the ability to handle challenging situations
• Solid understanding of automotive repair and maintenance processes and technologies
• Ability to multitask, prioritise and work efficiently in a fast-paced environment.
• Knowledge of industry regulations, safety standards and best practices.
• Proficiency in using service management software and systems.
• Valid drivers licence

Why join us?

Young Motors Geraldton has been in business since 1928 and offers a dynamic and supportive work environment where all employees are valued. This role is a fantastic opportunity to make a significant impact on the business. We provide competitive remuneration, opportunities for growth and the chance to be part of a well-established and respective automotive dealership.

If you are results driven and passionate about provide excellent customer service, we’d love to hear from you.