About the role

As an IT Support Analyst at Tech Engine Australia, you will play a crucial role in ensuring the seamless operation of our clients' technology infrastructure. Based in our Fortitude Valley, QLD office, this full-time position will have you providing first-line IT support, troubleshooting, and resolving a variety of hardware and software issues.

What you'll be doing

• Respond to and resolve IT-related incidents and requests from users in a timely and efficient manner
• Assisting with inbound calls to assist with scheduling and attending to customer enquiries
• Diagnose and troubleshoot hardware, software, and network problems
• Provide technical support and guidance to users, helping them resolve issues and maximise productivity
• Maintain and update IT documentation via IT Glue, including knowledge base articles and user guides
• Assist with the deployment and configuration of new hardware and software
• Collaborate with the wider IT team to implement process improvements and enhance service delivery
• Working to ISO 27001 (information security) and 9001 (quality) standards

What we're looking for

• 1-3 years of experience in an IT support or helpdesk role, at an MSP/TSP
• Strong troubleshooting and problem-solving skills, with the ability to identify and resolve a wide range of technical issues
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users
• Working knowledge of Windows and Mac operating systems, as well as common productivity and collaboration software
• Familiarity with IT support best practices and industry standards
• A positive, customer-focused attitude and a commitment to providing exceptional service
• Exposure to or certification with AZ900 and MS900 Microsoft certifications

What we offer

• Competitive salary and team bonding activities such as go-karting!
• Opportunities for professional development and career advancement
• A collaborative and supportive team environment
• Flexible work arrangements, including working remotely one day a week after 6 months of tenure

About us

Tech Engine Australia is a leading provider of innovative IT solutions and services. We are dedicated to empowering businesses of all sizes with cutting-edge technology and exceptional support. Our team of passionate and skilled professionals are committed to driving our clients' success and shaping the industry's future.

Apply now to join our team and be a part of something great!