Talent International is currently recruiting for multiple part-time Call or Contact Centre operators x 2 to work for an NSW Government call centre based in Newcastle (On-site). The position is a 6-month contract role with the possibility of extension. The role pays $34.59/hour + Super.

Start date - 21st March

Span of Hours/Roster:

Up to 5 hours per day / 25 hours per week

The successful contractors will be working on a 7 am-7 pm rotating roster Monday to Friday.

The successful contractors will be placed on a 2-week rotating roster - they will work the same shift for 2 weeks and will then transition to another shift. They will never work the same shift for 2 consecutive rosters. Typically, one roster will work an early start shift (e.g. 7 am start), then a mid-shift (e.g. 9 - 10 am start) , then a late shift (e.g. 11 am start)

Key Responsibilities:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
• Provide a range of administrative and support services.

Essential Requirements:

• Eligibility to work full-time in Australia.
• Previous experience in customer service is ESSENTIAL.
• Must be confident working in a high-volume call centre environment.
• Available to commence immediately.
• Salesforce experience is preferred but not essential.
• Government call center experience is a bonus.

If you can demonstrate all the above and are available for an immediate start, then please apply.