About the company:
Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches. Reporting to the Assistant Director, you will work with a professional team who are all dedicated to making a different in the lives of their clients.

About the role:

• Working in a contact centre, you will be providing high quality first point of contact customer service to individuals and their families requiring counselling and/or case management support.
• Triaging and coordinating intakes and referrals Scheduling appointments for one-on-one appointments or group counselling.
• Escalating cases complex or high-risk cases where relevant.
• Maintaining up to data and accurate records for all phone and email correspondence.
• Liaising and forming partnerships with other departments and organisations and community health and welfare agencies.

About you:

• Mandatory qualifications EITHER
• Degree Qualified + Current registration with the Australian Health Practitioners Registration Agency (AHPRA) OR
• Social Work Degree + Current membership with Australian Association of Social Workers (AASW) OR
• Masters Counselling Qualification + PACFA Registration as a Clinical Counsellor OR
• Masters Counselling Qualification + ACA at Level 3 or Level 4
• You will have Working with Children (WWC) and/or Vulnerable People Checks/Clearance ideally, or have it granted before commencing the role.
• Experience in a similar clinical role
• A passion for clinical psychology and social work to support mental health initiatives.

Benefits:

• ASAP start pending Federal Police Check
• 12 month temporary casual assignment
• Full time (9-day fortnight) on a 24/7 roster system – please note you will need to have flexibility to work evenings, overnights and weekends.
• Melbourne CBD location + hybrid working from home
• $65 per hour + super + penalty rates for working evening, overnights, weekends and public holidays

**** Please note to be eligible for this role you must hold Australian Citizenship and willing to complete a Federal Police Check ****