About Us

Saferoads is a reputable ASX listed company specialising in improving road safety through the design, manufacturing, and supply of a variety of innovative products. We have 30 years experience servicing the civil construction industry roads sector.

We have an excellent reputation for the highest quality products, having completed many major public and private projects.

The business has embarked on an exciting growth phase with the introduction of exclusive new products, so a fantastic opportunity awaits.

The culture at Saferoads values initiative, autonomy, growth and development. We are a flexible and diverse workplace that supports a positive work and life balance.

The Impact You'lll Make

We have an exciting opportunity for an enthusiastic and driven Sales Support Officer to join our team in Victoria.

This role, based at our head office in Pakenham and reporting directly to the Managing Director, involves providing exceptional customer service and maintaining strong relationships with our clients.

As a Sales Support Officer, you will receive regular training to enhance your knowledge of our product range, equipping you to effectively apply this expertise and capitalise on new opportunities.

Our customers include local governments, project managers, site engineers, procurement teams, and various construction personnel, so strong communication skills are essential for building and maintaining diverse professional relationships.

We are looking for candidates with a proven background in sales support, customer service, or account management. You will need to apply your technical product knowledge to ensure our customers receive the right safety solution for their project.

While experience with government, civil construction, and road construction sectors is not essential, it would be an advantage.

Position Summary

Key Focus Areas

• Providing exceptional customer service
• Maintaining current customer base
• Pursuing and building relationships with potential customers
• Responding to all customer queries
• A disciplined sales approach ensuring use of company systems
• Contributing to our communicative and collaborative working environment
• Generating reports as required and provide feedback on industry and competitors
• Upholding company core values and objectives

Skills & Experience Required:

• Proven experience in a sales support or customer service role
• Understanding or experience in civil construction, road safety, or associated industry would be an advantage
• Knowledge of basic IT and Microsoft Office
• Team player, with a passion to succeed and strong initiative
• Reliable, hardworking, honest and resourceful
• Passionate, energetic and committed to achieving goals
• Genuine dedication to customer support and service
• Professional, friendly and well-presented
• High level of attention to detail
• Strong organisational, time and priority management skills
• Analytical, logic, and problem solving skills

Position Benefits:

• Established, successful and innovative company
• Company culture that values initiative and ideas for process improvement
• Opportunity to grow and develop
• Flexible and diverse workplace that encourages work/life balance
• Attractive salary package
• An excellent opportunity for an driven sales professional

To be considered for this great career opportunity please apply via Seek, including a cover letter responding to the above criteria, and your resume.