Role Overview:
We are seeking a proactive and skilled L1/L2 IT Support Field Technician to join our client's team. In this role, you will provide onsite support, including IT equipment installations, site decommissioning, PC re-imaging, and general desktop support. When not on client sites, you will be based at our client's warehouse facility, assisting with device testing and organising equipment.

Key Responsibilities:

• Full-time onsite support for various locations
• Onsite IT Support: Provide hands-on support for network and desktop hardware replacement.
• Site Decommissioning & Installation: Manage the installation and decommissioning of old and new IT equipment at client sites.
• PC Re-Imaging & Diagnosis: Perform PC re-imaging, fault diagnosis, and general IT support for end-users.
• Comprehensive IT Assistance: Offer support across server and workstation setups, PC rollouts, hardware management, and post-installation assistance.
• Warehouse Duties: When not onsite, assist in device testing and packing away equipment at the warehouse facility.

Requirements:

• Must be an Australian Citizen (due to security and client requirements).
• Must have a Valid driver's license and reliable transportation.
• Proven experience in L1/L2 IT support or a similar role.
• Strong troubleshooting skills with hands-on experience in PC imaging, hardware management, and fault diagnosis.
• Ability to lift and move servers and various other electronic equipment.
• Excellent communication skills and the ability to provide professional customer support.
• Willingness to travel to client sites and work in a warehouse environment when required (Travel will be reimbursed).

Opportunity to gain experience on unique domain platforms
Supportive team environment with a focus on continuous learning.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.