About The Company

Operating for nearly 50 years, our client is a member-owned insurance company specialising in niche products tailored specifically for professionals in the medical industry.

As a mutual organisation, they are owned by their members and operate solely for their benefit, placing members at the heart of everything they do.

Due to growth of the business our client has a new opportunity to join their Customer Service team.

About The Role

We are searching for a Customer Service Rep to work in the Service Team to provide excellent customer service to new and existing customers looking to start ASAP.

Duties:

• Be the key person for phone and email based enquires from members.
• Provide exceptional customer service and always putting members first.
• Achieve set business key performance indicators (KPI’s)
• Be coachable and always striving to improve
• Follow agreed compliance guidelines
• Maintain accurate customer and policy records
• Participate in training & development activities
• Contribute to team effectiveness (eg: participation in Team Meetings)
• Complaint investigation & analysis

Skills & Experience

• Energetic with a sheer passion for delivering excellent customer service
• Ability to achieve individual and team targets
• Service within a contact centre environment highly regarded
• Experience working within the financial services or medical industry is advantageous
• Enjoy working in a fast-paced, results driven environment
• Excellent communication and active listening skills with strong attention to detail.

Benefits

• Professional and technical development opportunities
• Work from home after training and sign off
• Paid parental and partner leave
• Additional leave options, including 5 well-being days each year
• Generous employee insurance discounts
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP (Employee Assistance Programme)

Culture

The current team work as a really collaborative and supportive team and feel like a family. They are big on continuous improvement and genuinely enjoy celebrating each others wins.

There is no blame or finger pointing in this team, only flexibility and lifting each other up!

How To Apply

If you want to go to work for a global insurance leader, then hit apply now and if successful you will be contacted.