Computergate offers a comprehensive range of IT hardware and end-user services globally. We are currently looking for knowledgeable Hardware Field Service Technicians to join our team at our Mansfield, Brisbane office.

Primary responsibilities:

• Assist in delivering break/fix part replacement services, including dispatch, logistics, workshop operations, and Service Desk support, both in-house and on-site.
• Provide technical expertise in End User technologies, including PCs, laptops, Point of Sale (POS) systems, scanners, printers, network devices, and Microsoft Windows.
• Follow detailed processes for tracking service tickets and managing time effectively within the Service Desk.
• Deploy technical resources to various locations to ensure timely resolution of support requests within specified SLAs.
• Troubleshoot hardware issues at the desktop and end-user level, ensuring efficient problem resolution.
• Diagnose and address equipment issues quickly and accurately while working independently with minimal supervision.
• Support spare parts management and logistics, including warehouse duties and the transportation of parts to and from customer sites.
• Schedule, coordinate, and attend on-site and remote service tasks, ensuring adherence to service guidelines.

Other job requirements:

• After-hours work is expected and will be compensated as overtime. A rotating after-hours roster will be shared among all Service Delivery Technicians.
• Proficiency in using and understanding ticketing systems for efficient service tracking and management.
• Ability to schedule and coordinate remote tasks while collaborating with Computergate-certified Service Providers.
• Involvement in a full range of hardware services relevant to the role.
• Strong teamwork skills, with the ability to assist in multiple tasks across different time zones in Asia and ANZ.
• Industry accreditation and a minimum of two years of recent experience in IT and Service Desk support.
• Proficiency in service ticketing systems and hardware break/fix services, particularly for spare part replacements.
• Strong knowledge of logistics and inventory management; some lifting may be required.
• Experience in remotely coordinating technical solutions for clients.
• Excellent time management and prioritization skills to handle multiple tasks efficiently.
• Fluent written and verbal English skills with a strong customer-first approach.
• Outstanding customer liaison abilities, ensuring professional and effective client interactions.
• Professional presentation, self-motivation, and a proactive attitude.
• Ability to work independently with strong problem-solving skills.
• Must be an Australian Permanent Resident or hold a valid working visa.
• A valid driver’s license and own vehicle are essential for travel to client sites.
• Short-term hires will not be considered.
• Background checks will be conducted on all employees.

If you meet the minimum requirements and are eager to expand your skills, we’d love to hear from you!

Visit our website to learn more about our company. www.computergate.services.