Join Our Growing Team and Make a Difference!

We're expanding and on the lookout for enthusiastic individuals ready to make a significant impact. Join us in providing top-notch customer service for Australia's largest superannuation funds, serving over 3.4 million members. Be part of a vibrant team and help shape the future!

Why You'll Love This Role:

• Competitive Compensation: Earn $27.17 per hour plus superannuation.
• Incentive Bonuses: Receive a 3% incentive bonus in addition to your salary.
• Thorough Training: No prior call centre experience needed. Receive comprehensive training and continuous coaching.
• Start Dates: March start dates available.
• Central Location: Work in the heart of Brisbane CBD, conveniently located across from Central Station.
• Balanced Work Life: Enjoy a Monday to Friday work schedule from 7 am to 8 pm—no weekends!
• Full time roles: 38 hours per week
• Variety of Roles: Opportunities available for both full-time and part-time positions.

Your Responsibilities:

• Address customer inquiries through inbound calls with precision and speed.
• Safeguard customer information by maintaining confidentiality.
• Deliver exceptional service that leaves a lasting positive impression.
• Direct customers to independent support as necessary.
• Navigate various systems to efficiently resolve customer inquiries.
• Ensure adherence to regulatory security standards.

Who You Are:

• A skilled communicator, both verbally and in writing.
• A proactive problem-solver, quick to adapt and respond to challenges.
• At ease using computer systems in a dynamic setting.
• A collaborative team player who can work independently.
• Passionate about delivering exceptional customer service.

What’s In It For You?

• Career Growth: 80% of our frontline managers are promoted from within.
• Modern Workspace: Enjoy our lively office atmosphere, close to Central Train Station and Queen Street Mall.
• Wellness and Fun: Embrace our “dress for your day” policy and participate in exciting themed events.
• Support Resources: Access our Employee Assistance Program for extra support.
• Referral Bonuses: Earn unlimited bonuses for bringing in great talent!
• Exclusive Discounts: Enjoy discounts on private health, technology, and more!

Celebrate your unique talents in a workplace that values and nurtures them. Apply now and embark on this exciting journey with us!