Hotel Grand Chancellor Brisbane is a 4.5 star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience. We are currently recruiting for a Full time Reservations Agent. To be successful in this role, you will be a highly motivated, organised with excellent communication and time management skills. Hours are from 8:00am to 4:30pm Monday to Friday.

DUTIES INCLUDE:

• Ensure that hotel reservation requests are received and processed in a timely, efficient, polite and friendly manner maximising revenue potential by exercising sales skills.
• Responsible for room allocation of guest bookings
• Assist potential guests with their accommodation queries.
• Effectively organise the workflow within reservations including attending to faxes, emails, and phone calls in a timely manner, working within a 24 hour turnaround.
• Handle guest queries and complaints.
• Report guest complaints and initiate solution

REQUIREMENTS:

• Exceptional customer service skills including strong verbal communication, phone etiquette and be able to problem solve.
• Experience working in a similar Guest Services role
• Excellent computer skills - experience using Opera would be advantageous
• Excellent presentation
• Friendly, personable and outgoing
• Ability to work under pressure and remain calm
• Ability to communicate across different departments throughout the hotel.
• Must be available to work through school holiday periods.