Ready to share your passion for coffee? Join the Team at Coffee Parts

Position: Coffee Machine Tech & Customer Support

Know coffee machines inside out and have a passion for providing exceptional customer service? Do you have a knack for solving problems and love sharing your coffee knowledge with others? If so, Coffee Parts wants you on our team!

About Us:

Coffee Parts is a leading supplier of coffee equipment and accessories, dedicated to serving the coffee community with the best products and services. We’re a team of coffee nerds who live and breathe everything coffee, and we’re looking for someone who shares our passion.

The Role:

As one of our Customer Support specialists, you will be the voice of Coffee Parts, providing top-notch support to our customers and driving sales through your coffee expertise. This role is perfect for someone who loves interacting with people, has a deep understanding of the coffee industry, and thrives in a dynamic environment.

You will be based in our Banksmeadow warehouse - it is the perfect role for someone looking to get off the road and take the ‘next step’ in their career.

Key Responsibilities:

• Customer Service Excellence: Provide outstanding customer support through phone, email, and live chat. Assist customers with product inquiries, order issues, and technical support.
• Coffee Knowledge: Utilise your extensive coffee knowledge to educate customers about our products, brewing techniques, and industry trends. Be the go-to coffee expert they can rely on.
• Team Collaboration: Work closely with the sales and marketing teams to develop and implement sales strategies. Contribute to team meetings with insights and ideas to improve customer satisfaction and sales performance.

What We’re Looking For:

• Passion for Coffee: You’re a true coffee nerd who loves everything about coffee, from the bean to the brew. Your enthusiasm is contagious, and you’re always eager to share your knowledge.
• Industry Experience: You have experience in the coffee industry and a deep understanding of coffee tech. You understand the ins and outs of coffee equipment and brewing methods across a wide range of new and old machines.
• Customer-Focused: You genuinely care about providing an exceptional customer experience. You’re patient, empathetic, and always ready to go the extra mile to help a customer.
• Excellent Communicator: You have strong verbal and written communication skills. You’re able to convey complex information in a clear and engaging manner.

Why Join Coffee Parts?

• Coffee Culture: Immerse yourself in a community of like-minded coffee enthusiasts. Enjoy access to the latest coffee equipment and exclusive industry events.
• Professional Growth: We believe in continuous learning and development. Take advantage of training opportunities and career advancement within the company.
• Supportive Team: Be part of a fun, collaborative team that values your contributions and encourages innovation.
• Perks and Benefits: Competitive salary, coffee perks, and a supportive work environment where your passion for coffee is celebrated.

How to Apply:

Ready to turn your coffee passion into a rewarding career? Submit your resume and a cover letter explaining why you’re the perfect fit and telling us all about how you like your coffee.

Join us at Coffee Parts and be part of a team that’s as passionate about coffee as you are.

We can’t wait to hear from you!