⭐About the role⭐

Join the dynamic team at Assist Workplace Safety Pty Ltd, your local Accidental Health & Safety Team! as a First Aid and Safety Service Representative. This full-time role based in Carlton NSW 2218 will see you playing a crucial part in providing exceptional customer service to our valued clients and helping their workplace to stay safe.

You will use your excellent customer service and communication skills onsite at customer workplaces 100% of the day.

All compliance and product training is provided, so a background in the safety industry is not required, though an interest in compliance and safety would be an advantage.

Our easy compliance-based software means very little administration for our Service Representatives, and all customer bookings and daily schedules are coordinated ahead, with real-time support provided by our Service Scheduling Team.

Working hours are Monday to Friday 8:00am to 4:30pm with no additional overtime or weekend work.

Full uniform including required PPE is provided, as well as equipment and automatic air-conditioned company service van for use during working hours.

What you'll be doing

• Visiting a broad range of customers from industries such as construction, manufacturing, restaurants, warehousing, retail, offices, clubs: all workplaces or environments where safety and first aid compliance is required by WHS legislation.
• Checking and replenishing first aid facilities from the service van using our simple systems.
• Checking spill kits and ordering replenishment items.
• Placing Orders or providing Quotations for additional equipment or consumables as required.
• Taking customer payments where required.
• Updating customer notes and details.

What we're looking for

• Experience in a customer-facing Customer Service role.
• A current, valid drivers licence and the ability to drive Hyundai iLoad vans or similar vehicles in Sydney city and metro areas.
• Strong communication and interpersonal skills to effectively liaise with clients and team members.
• Aptitude and willingness to learn new software applications and be able to use an iPad and iPhone.
• Excellent problem-solving and attention to detail to ensure safety compliance.
• A collaborative approach and the ability to work as part of a team.
• A genuine passion for workplace health and safety.
• Enjoy being active and the ability to perform the manual handling tasks required for replenishment of first aid facilities from the provided service vehicle.
• The ability to follow processes and contribute to continous improvement.
• Working with Children and current Police Check is required.

What we offer

At Assist Workplace Safety, we are committed to the wellbeing and development of our employees. You'll enjoy a competitive salary, opportunities for growth, and a supportive, inclusive work environment.

We are dedicated to creating a positive work/life balance and believe in treating others how we want to be treated, whether it's our team members or customers.

We provide simple systems and processes to help our team thrive and succeed.

Therefore, we are not just looking for skills and experience. Having shared values is just as important.

Here are ours:

• Treat others as we want to be treated: We create a supportive and productive environment by showing respect, kindness and empathy to everyone we work with.
• Relentlessly solve problems proactively: We take ownership when we encounter obstacles, challenges or problems that need solving. We don't wait to be asked, but rather take the initiative to find solutions and improve our company and push the stop button and raise our hand when we are stuck or need assistance.
• We serve: We offer help and support to others without being asked.
• Be remarkable: We strive to create a remarkable experience for our customers with every interaction, going above and beyond to exceed their expectations and leave a lasting impression.
• Be consistent: We model the behaviours that drive the results we want, taking the right actions consistently and persistently to achieve our goals.
• Take ownership: we are accountable for our work and take responsibility for closing the loops on our assigned tasks and projects. We don't let things fall through the cracks, and instead, we complete our work on time and ask for help if needed.
• Respect for people: We show respect for each other's time, commitments and efforts, and cultivate a "no blame" environment where we attack the problem through revised systems and processes, not the person.
• Be resilient: We see problems and challenges as opportunities to learn, grow and improve. We approach them with a positive and solution-focused mindset, without blame or negativity.
• Keep it simple: We believe that simplicity is key to progress, and continuously improve our systems and processes to make things simple for ourselves and our customers.
• Discover over create: We value efficiency and innovation, and don't waste time reinventing the wheel. We search for existing solutions and knowledge and apply them creatively to solve new problems.
• Team first: We believe in the power of teamwork and collaboration and prioritise the collective success of our team over individual achievements.
• Balance: We believe in a healthy work-life balance. We work productively during work hours and give our families and personal life 100% in our personal time.
• Smile and be happy: We believe in the power of positivity and fun and approach our work with a smile and a positive attitude.
• Progress over perfection: We believe in continuous improvement and growth. We move forward imperfectly, but consistently, towards our goals.

Who this role is NOT for

❌ You do not want an active role that is 100% out of the office.

❌ You do not want a role with product handling.

❌ You do not enjoy working in a productive and progressive team environment.

❌ You do not like engaging with customers.

❌ You do not have a unrestricted drivers license and good driving record.

❌ You do not like driving in busy city streets or parking in industrial areas.

How to apply:

If you feel you have the above abilities, qualities and potential to take on this interesting and active role, please click the "Apply" button and attach your CV, as well as a covering letter telling us why you are the ideal candidate for this role.

We look forward to meeting you!