Please note, candidates must be based in Sydney, Australia and must have full working rights. Shortlisted candidates may be required to complete technical testing prior to the interview stage.

We are seeking an experienced Business Analyst (BA) with a strong background in subscription billing within a SaaS environment. This role will bridge the gap between business needs and technology solutions, focusing on optimsing billing systems, streamlining operations, and enhancing customer experiences.

Who is Prvidr and what do we do?

At Prvidr, we exist to give our customers the freedom to create innovative subscription models that enable them to grow their business by delighting every customer.

We enable businesses to launch, grow and manage smarter subscription services solutions that their customers love and value.

We’re an Aussie company established in 2015 with the express purpose of supporting modern, innovative business models using technology and know-how that builds capability and creates opportunity for our clients.

Prvidr has supported customers in the banking and finance, telecommunications, media and cloud computing segments with business management platform-as-a-service capabilities across all functional domains from buy, through to order management, payments, and lifecycle management of the customer.

We are the platform behind some of Australia’s most loved mobile brands.

We supply and operate the technology, logistics and customer service centres for brands such as Coles Mobile and Catch Connect, plus many more.

At Prvidr, we live and breathe our values of Create Freedom, Own It, Be Bold and Simply Excellent.

This means that we don’t take shortcuts when it comes to the experience that we offer, we’re always happy to push the edge of what technology can do and most importantly we work as a team and have a lot of fun along the way.

Our Mission

At Prvidr, we believe that there is freedom in simplicity.

We are committed to uncomplicating the way businesses operate, enabling them to launch, scale, and ultimately keep their customers satisfied.

Our mission is to pave the way for a business landscape where complexity is tamed, and efficiency thrives. By fostering an environment where simplicity is cherished, we empower businesses to reach their full potential, unburdened by unnecessary complexities.

Join us in our journey to revolutionise the way business is done, making it easier and more fulfilling for all.

Our Vision

Our vision? A world where everything is a service and service is everything! Ambitious? Absolutely. But we believe it's the big dreams that make life exciting.

Our Strategy

Our strategy is simple: create richer subscription experiences through simplicity, innovation, and customer-centricity.

Everything we do, we do with our values in mind

At Prvidr, we walk the talk. We are passionate about our people, our customers and their customers. Everything interaction we have with someone creates a feeling and we want that feeling to be simply excellent.

We live and breathe our values and this is extremely important to us.

Our values underpin all of our decisions, behaviours and culture at Prvidr and we are proud to be who we are.

Create Freedom - Our clients and their customers are our number one priority. Everything we do is designed to make their lives simpler and deliver them with the freedom they desire.

Own It - We show up! No blame games for us, we’re the ones who can be trusted to get it done.

Be Bold - We respectfully ask the hard questions, challenge the norms and push the boundaries. Sometimes we might make a mistake, but we embrace failing fast, learning and going again. In short, we have a go.

Simply Excellent - Why would you be anything other than excellent? We do excellent work, we surround ourselves with excellent people and we’re proud of our excellent business and all that we achieve.

To work with us and be a part of our growing family means our values are your values.

Key Responsibilities:

Billing & Subscription Plan Management

• Design and optimise subscription plans and pricing models, ensuring flexibility for tiered, usage-based, and hybrid billing structures.
• Work closely with Finance and Product teams to define plan lifecycle management, including upgrades, downgrades, renewals, and cancellations.
• Ensure proration logic and discount structures are accurately implemented to maintain billing accuracy.

Dunning & Revenue Recovery

• Define and improve dunning workflows to reduce involuntary churn, including automated retries, payment reminders, and suspension/reactivation rules.
• Collaborate with Finance and Customer Success teams to implement proactive revenue recovery strategies, including intelligent retry logic and customer outreach programs.
• Analyse dunning performance metrics and suggest optimisations to improve recovery rates and customer retention.

Revenue Recognition & Compliance

• Work with Finance to define revenue recognition rules in compliance with IFRS 15 accounting standards.
• Ensure accurate revenue allocation for deferred revenue, subscription renewals, and prepaid plans.
• Define financial reporting metrics and automate reconciliation processes to improve audit readiness.

Billing System Integration & Enhancements

• Design and implement billing workflow automation to optimise invoicing, tax calculation, and payment collection.
• Support integrations with third-party tax, fraud monitoring, and other systems to enhance financial operations.
• Collaborate with engineering teams to ensure accurate API integrations between billing platforms (e.g. Stripe Billing) and internal systems.

Payment Processing & Customer Billing Experience

• Ensure seamless payment gateway integration, supporting multiple payment methods (credit/debit cards, direct debit, wallets, and alternative payment methods).
• Define refund, chargeback, and dispute resolution processes to align with industry best practices and minimise revenue loss.
• Enhance the customer billing experience by defining self-service portal improvements, including invoice access, payment method management, and plan adjustments.

Business & Process Analysis:

• Map and analyse current business processes related to subscription billing using tools like Visio.
• Identify gaps, inefficiencies, and opportunities for process improvement.
• Develop and document future-state process flows using BPMN or similar tools.

Requirements Gathering:

• Collaborate with stakeholders to gather, analyse, and document detailed business and technical requirements.
• Translate business needs into clear, actionable user stories, functional specifications, and acceptance criteria.
• Define Definition of Done (DOD) and Definition of Ready (DOR) for stories to ensure clarity and quality in execution.

Project & Stakeholder Management:

• Relentlessly follow up with stakeholders to ensure smooth project delivery.
• Facilitate workshops, meetings, and presentations to align cross-functional teams.
• Engage with key stakeholders, including finance, product, engineering, and customer success teams.
• Document internal and external processes, ensuring stakeholders are aligned on requirements and deliverables.
• Provide internal and external documentation for new features, ensuring clarity for all teams involved.

Data Analysis & Reporting:

• Perform delivery analysis to identify trends, bottlenecks, and opportunities for improvement.
• Develop KPIs and dashboards to track subscription metrics, billing accuracy, and revenue recognition.

System Implementation & Support:

• Manage and prioritise the Team Backlog, ensuring the most impactful features are delivered.
• Support the design, development, and implementation of billing systems and integrations.
• Engage with User Acceptance Testing (UAT) and Quality Assurance activities, ensuring solutions meet business needs.
• Provide post-implementation support and continuous improvement recommendations.
• Developing business analysis frameworks and processes, translating business requirements into functional specifications

Risk & Compliance:

• Identify risks related to billing operations, including fraud, revenue leakage, and compliance issues.
• Ensure processes adhere to regulatory standards and internal controls.

Key Requirements:

Education & Certifications:

• Bachelor's degree in Finance, Business, Accounting, Information Systems, or a related field.
• Preferred: Certifications in Subscription Billing (Zuora, Chargebee, Recurly) or Revenue Recognition (ASC 606, IFRS 15).
• Agile/Scrum certifications (e.g., Certified Scrum Product Owner, PMI-ACP) are a plus.

Experience:

• 5+ years as a Business Analyst in a SaaS subscription billing environment.
• Deep expertise in subscription pricing models, including flat-rate, usage-based, tiered, and hybrid billing structures.
• Experience in dunning strategies and revenue recovery techniques to reduce churn and optimise payment retries.
• Strong understanding of revenue recognition principles (ASC 606 / IFRS 15) and how they apply to SaaS contracts.
• Proven track record working with SaaS billing platforms (e.g., Zuora, Chargebee, Stripe Billing, Recurly).
• Experience in automating invoicing, tax calculations (GST, VAT, Sales Tax), and multi-currency transactions.
• Knowledge of ERP integrations with billing platforms (e.g., NetSuite, SAP, Microsoft Dynamics).
• Familiarity with fraud prevention mechanisms, chargeback management, and AML (Anti-Money Laundering) compliance.
• Experience in designing and documenting financial workflows for subscriptions, refunds, cancellations, and renewals.
• Knowledge of payment gateway integrations (e.g., Adyen, Stripe, PayPal, Worldpay) and payment methods like ACH, SEPA, and BPAY.

Technical Skills:

• Proficient in SQL, Excel, and BI tools (Power BI, Tableau) for revenue and billing data analysis are a plus.
• Experience with API-based billing system integrations (REST, SOAP, GraphQL).
• Knowledge of data migration best practices for subscription-based platforms.
• Hands-on experience with dunning workflow automation tools.

Soft Skills:

• Strong stakeholder management to collaborate with Finance, Product, and Engineering teams.
• Attention to detail to ensure billing accuracy and compliance.
• Analytical mindset to track billing KPIs, revenue trends, and customer payment behaviours.
• Ability to present financial insights to executive leadership.

What's in it for you?

Forming part of an incredible team of passionate people and a supportive culture.

An online personal and professional development platform that you will have access to with over 4000+ courses. You control your own learning and development with courses available at your fingertips. Ever wanted to learn Italian, understand finance better or learn how to code? These are just some of the courses available in our personal and professional development platform.

We have corporate partnerships with Anytime Fitness, Club Lime, Medibank and Flight Centre which means you can access discounts and services on things that matter to you.

We have available a free and confidential Employee Assistance Program that both you and your immediate family can access.

10 weeks fully paid parental leave available to all full time employees (conditions apply).

Before applying:

• Please note that you must be an Australian Citizen or Permanent Resident to be eligible for this role.
• A National Police Check will be required for successful applicants
• We do not accept unsolicited contact from external recruitment companies.

At Prvidr all employees are encouraged to be themselves and bring their whole selves to work daily. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTI+ community, including transgender, gender diverse, and intersex people.

Prvidr is committed to maintaining a diverse workforce, so it welcomes the opportunity for applicants to share their lived experiences but recognises that some applicants may not wish to disclose, which we respect.