We are seeking a Bottle Shop Manager to join our team at West Kempsey Hotel. The hotel is a family run business with a strong local following. The hotel and bottle shop have both been recently renovated to a very high standard. This is a full-time position that will involve overseeing all aspects of our drive through bottle shop operations, ensuring exceptional customer service and driving sales growth experienced preferred but not essential.

• Manage the day-to-day operations of the bottle shop, including inventory management, stock ordering, and staff scheduling
• Provide excellent customer service by assisting customers, processing sales, and handling customer inquiries
• Implement effective merchandising and marketing strategies to drive sales and increase brand awareness
• Ensure compliance with all relevant liquor licensing regulations and hotel policies
• Lead and motivate a team of bottle shop staff, providing coaching and training as needed
• Analyse sales data and customer trends to identify opportunities for growth and improvement
• Collaborate with the hotel management team to develop and execute strategic plans for the bottle shop

What we're looking for

• Excellent customer service skills and the ability to provide a positive customer experience
• Proven success in leading and motivating a team, and a commitment to staff development
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Exceptional organisational and time management skills
• A passion for the hospitality industry and a commitment to delivering outstanding results

What we are offering:
Being part a family run enterprise, you will have daily contact with a passionate hospitality family. You will be able to operate in an environment where you can put your roots down and plan your long term plans within the business. We have a strong culture of loyalty and rewarding effort.