ABOUT THE ROLE

• Exceed expectations of customers every time by providing responsive, exceptional service by answering questions, making recommendations, providing samples and responding to requests.
• Assist in training, development and leadership a passionate team, whilst maintaining and nurturing a culture where people and food safety is inherent.
• Supervise the recommendation, slicing, weighing, packaging and pricing deli meats
• Production of weekly rosters to meet staffing and budgeting requirements
• Assist in monitoring and maintaining stock inventory including wastage, shrinkage and quality control, whilst reviewing rotation activities
• Conduct accurate stocktakes and stock ordering, ensuring sufficient stock to be always available, on display and accurately recorded
• Inspire customers through presentation, merchandising, updating and refreshing displays, cases and other customer facing areas,
• Ensuring a visually full offering where new items and promotions are showcased and delighting our customers with an outstanding interactive shopping experience by conducting weekly product information/tasting sessions
• Ensuring that work areas are ready to service customers by cleaning and sanitizing surfaces, equipment and floors, rubbish removal and inspecting equipment for good working order
• Review completed deli concession opening and closing procedures, following up on maintenance requirements of equipment and surrounding deli concession
• Maintain the work area and equipment in a hygienic and safe condition, so as to avoid cross contamination of raw food stuffs with ready to eat food stuffs
• Following all food safety and sanitation procedures established by the company and other regulatory agencies whilst always looking to simplify processes and meet audit and compliance standards

ABOUT YOU

• Significant fresh food retail knowledge
• Experience in Service Assistant Deli Management is essential
• Expertise in leading and managing teams a bonus
• Food Safety Supervisors Certificate essential
• Ordering and cost control expertise
• An excellent understanding of gross profit calculations
• Accurate staff rostering
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Strong leadership and delegation skills
• Ability to coach, train and performance manage teams
• Commitment to work health and safety standards