My client is a leading private psychiatry business that specialises in providing exceptional healthcare services to Veterans in Australia. They are very passionate about the work they do and we are now looking for a like-minded individual to join their dedicated team!

Key Responsibilities:

• Formatting veterans’ DVA reports once completed while ensuring the formatting checklists are followed to ensure accuracy and high standards are maintained.
• Monitoring the administration inbox and ensuring that each email is allocated to a Client Liason Manager in a timely manner.
• Coordinating with DVA via phone call and email regarding documentation.
• Ensuring all veteran records and files are up to date and accurately maintained on both Google Drive and our Patient Management System.
• Accurate auditing of daily appointments to ensure that all documentation is completed and received to ensure the appointments will go ahead smoothly.
• Utilise a CRM daily for the management of the workflow.
• Completing all ad-hoc tasks directed by the Operations Manager.

Qualifications

• Experience with DVA or working with Veterans
• Exceptional communication skills—both verbal and written
• Strong attention to detail
• Experience with a CRM tool is desirable
• Ability to work in a fast-paced environment and manage multiple tasks efficiently

Key Competencies

• Customer Service Excellence
• Attention to Detail
• Teamwork and Collaboration
• Communication Skills
• Adaptability
• Confidentiality and Integrity