At Slideways we strive to promote a unique, fun, and safe environment of go-karting where all experience levels are welcome that focuses on a positive and fun experience.

If you’re feeling like just a number in your current job? Why not try Slideways Go Karting! That's only if you’re looking to work in an environment where people have fun and want to be part of the electric atmosphere of go kart racing.

If you’re not enjoying what you’re doing, why not contribute towards go kart racing and provide customers with a fun safe time they won't forget.

Did I mention you get free go kart racing? That's just one perk we have for our valued employees when you join our team.

Just to warn you though, the employee races get very competitive so make sure you get plenty of practice in because there will be plenty of banter afterwards.

Trust me!

Reporting to the Centre Manager, the position includes:

Job Description:

To help shape our purpose, we are seeking a team mate that will contribute and embrace a positive team environment, as well as having a great sense of humour while celebrating different personalities in the workplace.

As the Customer service/ Track assistant, you will be responsible for providing exceptional service to customers, handling inquiries via phone and email, general administration duties, processing transactions, and maintaining a clean and organised workspace.

This role also includes flag marshalling duties out on our unique drift track, providing friendly race tips, ensuring safety of customers and assisting in the smooth running of the races.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Responsibilities:

Greet customers as they approach the counter and assist them with their inquiries or bookings.

Take customer bookings accurately and efficiently via phone and email.

Process transactions using a cash register or point-of-sale (POS) system, handling cash, credit, and debit payments.

Maintain cleanliness and organisation of the counter area, including wiping down surfaces, restocking supplies, and other light cleaning duties.

Monitor drinks and snack levels and notify management when stock is low or additional supplies are needed.

Address customer complaints or concerns in a professional and timely manner, escalating issues to management when necessary.

Collaborate with team members to ensure smooth operations and timely service during peak hours.

Adhere to company policies and procedures, including dress code, attendance, and punctuality requirements.

Provide racing tips to customers.

Collect incapacitated go karts during races.

Provide and check customers are wearing safety racing equipment.

Select and ensure safety briefings are shown using company software system.

Required Hours:

Weekday shifts including Saturday and Sunday shifts.

Extra hours required in peak periods being School holidays.

Ideally Suit the following candidate:

Flexibility with weekday and weekend work

The ideal candidate will possess the following:

Proficient in Word, Excel and Outlook.

Presentable, reliable and highly organised.

Dispute resolution skills.

Team Player.

Excellent communication and phone etiquette.

Positive and hard-working attitude.

Shows initiative and attention to detail.

Has good personal and life values.

Customer service skills.

Advancement within this growing organisation is possible for committed employees.

*In your cover letter, please tell us:

What is your favourite holiday destination and why?

If this sounds like you, please click apply and ensure to upload your resume and cover letter.