Who we are

The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge designed venues. Ghanem Group operates several award-winning venues in Brisbane and Melbourne, most notably the multi-award-winning Blackbird Bar and Grill and Donna Chang.

The Venue

Blackbird is proud to garner a reputation as an award-winning restaurant in the Brisbane CBD with stunning views and an impeccable standard of service. Ghanem Group Executive Chef Jake Nicolson takes a critical approach to sourcing the finest local beef, working closely with suppliers, and delivering quality and consistency every time. Our naturally fueled, open wood-fired grill takes center stage at Blackbird, infusing the consistent heat of coal, aromatic woods, and live open flame.

Opportunity

The Waiter/Waitress is responsible for providing exceptional customer service from the initial greeting of a customer to close out of their bill. They must meet all reasonable requests of the customer acting as the primary contact for the customer's dining experience. The Waiter/Waitress has a direct reporting line to the Venue Manager. During shifts, the Waiter/Waitress is also accountable to the Floor Supervisor.

Key to your success will be your demonstrated experience in the following areas:

• Greet and escort customers to their tables, providing excellent customer service to guests
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses and maintain a tidy dining area for customers
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations

Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes:

• Proven work experience as a Waiter/Waitress
• Hands-on experience with cash register and ordering information system POS
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Ability to work as part of a team

Offer
You will be joining a company that wants you to succeed, we offer:

• Competitive award rates for our casual staff
• Flexible working hours to suit your lifestyle
• Amazing discounts at our venues
• Career and development opportunities, learning from the best.

To learn more about this role, submit your application.

Please note that only candidates who have full working rights in Australia will be considered for this opportunity.

Brisbane, QLD, 4000