MAYDAY Recruitment are seeking an individual with exceptional customer service skills to join a NSW Government department, providing essential services to member of the public. This opportunity is based out of their Cooma, NSW office, offering part-time hours.

What's in it for you?

• Community-focussed: Join a community-focussed NSW department, directly helping members of the public in a fulfilling role.
• Location: Based out of the office in Cooma, NSW 2630.
• Training: Gain extensive knowledge from a training and nesting period of 10 -12 weeks. Requirement to travel to either their Coffs Harbour or Penrith specialised training facility for 5 days.
• Duration: Commencing in March for a 6 month temporary assignment.
• Working Hours: Once training/nesting is completed, working hours will be 20 hours per week (between 9am - 4pm, Monday - Friday). Whilst the training period is carried out, working hours will be full time (35 hours), Monday - Friday.
• Hourly Pay Rate: $36.11 per hour + Super
• Gain valuable government experience.

The role:

• Providing excellent service to members of the public face-to-face, over the phone and via email.
• Giving advice to assist with the smooth assistance of general queries relation to the centre.
• Handling complaints and escalations, along with the support of your manager.
• Administrative duties to maintain information on the database and the processing of documentation.
• Overseeing the general upkeep of the centre, keeping the space neat and tidy.
• Working within a office environment.

About you:

• Seeking a candidate who brings 2-3 years of experience within a customer-centric setting, whether that be call centre, administrative or retail.
• Previous exposure to an office-environment.
• Excellent communication skills, both written and verbal.
• Must be able to commit to the full durations of the contract.
• Have the ability to commit to full time hours for the 10-12 week training and nesting period, transitioning to 20 hours per week once completed.

Please APPLY NOW if this sounds like the role for you!