Customer Service Representative

MAYDAY Recruitment
Cooma, NSW
A$36.11 p/h + Super
Call Centre & Customer Service → Customer Service - Customer Facing
Contract
On-site

Posted 23 days ago


MAYDAY Recruitment are seeking an individual with exceptional customer service skills to join a NSW Government department, providing essential services to member of the public. This opportunity is based out of their Cooma, NSW office, offering part-time hours.

What's in it for you?

  • Community-focussed: Join a community-focussed NSW department, directly helping members of the public in a fulfilling role.
  • Location: Based out of the office in Cooma, NSW 2630.
  • Training: Gain extensive knowledge from a training and nesting period of 10 -12 weeks. Requirement to travel to either their Coffs Harbour or Penrith specialised training facility for 5 days.
  • Duration: Commencing in March for a 6 month temporary assignment.
  • Working Hours: Once training/nesting is completed, working hours will be 20 hours per week (between 9am - 4pm, Monday - Friday). Whilst the training period is carried out, working hours will be full time (35 hours), Monday - Friday.
  • Hourly Pay Rate: $36.11 per hour + Super
  • Gain valuable government experience.

The role:

  • Providing excellent service to members of the public face-to-face, over the phone and via email.
  • Giving advice to assist with the smooth assistance of general queries relation to the centre.
  • Handling complaints and escalations, along with the support of your manager.
  • Administrative duties to maintain information on the database and the processing of documentation.
  • Overseeing the general upkeep of the centre, keeping the space neat and tidy.
  • Working within a office environment.

About you:

  • Seeking a candidate who brings 2-3 years of experience within a customer-centric setting, whether that be call centre, administrative or retail.
  • Previous exposure to an office-environment.
  • Excellent communication skills, both written and verbal.
  • Must be able to commit to the full durations of the contract.
  • Have the ability to commit to full time hours for the 10-12 week training and nesting period, transitioning to 20 hours per week once completed.

Please APPLY NOW if this sounds like the role for you!


About MAYDAY Recruitment

Sydney, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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