About Youturn

Youturn is a leading national not-for-profit organisation which delivers Health and Community Services to vulnerable people of all ages across Australia.

Supporting people in their time of need, is at the heart of what we do at Youturn. Our organisational culture is built on trusting relationships that are meaningful and inclusive.

We listen to understand, we embrace diversity, and we offer a safe space free from judgement. To ensure our young people receive individualised support, we invest in team members who embody our values to foster a collaborative culture of excellence.

Through the provision of Child Safety Programs, Youturn supports young people and families who have been affected by a range of unique challenges that have the potential to impact on their safety who cannot remain living safely with their parents and vulnerable families to help them to maintain the family unit.

You can find out more at www.youturn.org.au

We care about you!

• Generous Remuneration Package to maximise your income by increasing your take home pay.
• 12% Superannuation with a generous $15,900 salary packaging available.
• Flexibility: Enjoy work-life balance with flexibility for negotiating start/finish times and other flexible work arrangements, tailoring your career to your lifestyle.
• Employee Assistance Program: Access our comprehensive Employee Assistance Program for support
• Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).
• Paid Parental Leave: Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.
• Annual Leave Loading: Receive additional pay with annual leave loading.
• Extra Paid Leave: Enjoy 3 extra days of paid leave over the end-of-year shutdown period.
• Annual Professional Development Budget
• Reimbursement for Checks: Receive reimbursement for working with children checks.
• Reimbursement for Professional Registration.
• Employee Referral Program up to $2000.00 for successful referrals

Role Overview

The Team Leader for the Family Support Programs is responsible for overseeing the daily operations of the Intensive Family Support (IFS) and Nambour Family Support (NFS) teams. Reporting directly to the Program Coordinator, the Team Leader ensures that services are delivered effectively, with a focus on achieving positive outcomes for families. This position involves leading a team of dedicated practitioners, ensuring high-quality service delivery, and achieving positive outcomes for families facing complex challenges. The role includes supervising and mentoring the team of case managers and support workers, overseeing the implementation of tailored interventions and support plans, guiding staff, managing stakeholder relationships, and driving continuous improvement of the program. The Team Leader works collaboratively within the broader service system, ensuring that families receive holistic, coordinated support that promotes safety, well-being, and long-term change.

This role will work across the Sunshine Coast area and will be based in our Tewantin office (with outreach to Nambour)

Key Responsibilities

• Supervise and guide a team of Intensive Family Support Workers, ensuring effective case management and service delivery.
• Develop and implement individualized, family-centered support plans that address the unique needs of each family, considering cultural, emotional, and practical factors.
• Monitor the progress of families in the program and adjust strategies and interventions to ensure positive outcomes.
• Ensure timely, effective, and trauma-informed service delivery to promote family safety, well-being, and resilience.
• Provide day-to-day supervision, including conducting regular one-on-one meetings with staff.
• Mentor staff in managing complex casework, including situations involving child protection, mental health, domestic violence, and substance misuse.
• Establish and maintain relationships with external service providers to ensure families have access to a comprehensive range of resources.
• Participate in case discussions, team consultations, and interagency meetings to ensure holistic support for families.
• Monitor the effectiveness of interventions, ensuring accurate and up-to-date case documentation that meets program and organizational standards.
• Report regularly on case progress, team performance, and program outcomes to the Program Coordinator.
• Contribute to program evaluations, audits, and ensure compliance with organizational policies, legal requirements, and child protection standards.

What we are looking for:

• Tertiary qualifications in Social Work, Psychology, Social Science or a related discipline
• At least 5 years of experience in a social services or child protection environment, including leadership experience.
• Proven experience in managing or supervising a team providing direct support to families in crisis and with complex needs.
• Strong knowledge and experience of working with families facing complex issues, including domestic violence, mental health challenges, substance abuse, and child protection concerns.
• Experience in case management and coordinating multi-agency support for families.
• Strong knowledge of relevant theory and legislation, including the Child Protection Act, Family Violence Protection Act, and other applicable state and federal laws, supported by a practice approach that aligns with the Strengthening Families, Protecting Children framework. This includes broad-based safety and risk assessment skills, as well as the application of the Safe & Together model of practice and Therapeutic Crisis Intervention.
• Strong leadership skills, with a demonstrated ability to supervise, mentor, and motivate a team.
• Excellent communication skills, including the ability to build rapport with families, team members, and external stakeholders.
• Highly organised with strong time management skills and the ability to prioritize tasks effectively in a dynamic environment.
• Sound problem-solving skills and the ability to make informed, critical decisions in complex situations.
• Commitment to a strengths-based, family-centred, and trauma-informed approach to practice.
• Demonstrated capacity to work respectfully with diverse families and communities, including Aboriginal and Torres Strait Islander peoples.
• A genuine passion for supporting vulnerable families and ensuring that children are safe, well-supported, and empowered.

Other Requirements

• Successful applicants will also need to hold a ‘C’ class Open driver licence, State Working with Children Check and hold, or be eligible to apply for, a Licensed Care Suitability Check issued by the QLD Department of Child Safety, Youth Justice and Multicultural Affairs.

For everyone who shares our passion

We encourage applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and people with lived experience.

We’d love to meet you!

If you have the skills, experience, and passion to fit our team, please take the next step by submitting your resume and cover letter. Addressing the selection criteria is essential for your application to be considered