About Provider+

Provider+ is a leading consultancy firm specialising in providing comprehensive support to NDIS providers across Australia. Our services include NDIS registration, audit support, policy development, renewal and regulatory compliance. We aim to make understanding the NDIS easier so that providers can focus on delivering quality care to their participants.

What You’ll Be Doing

As our Customer Service Specialist, you’ll be the first point of contact for our clients, ensuring they get the help they need, when they need it. You’ll triage and manage incoming enquiries across phone and email, resolve issues quickly, and guide clients towards the right solutions. This role is perfect for someone who loves problem-solving, working in a fast-paced environment, and genuinely cares about delivering first-class customer service.

Your Responsibilities

• Manage inbound enquiries via phone and email, responding quickly and professionally.
• Triage and prioritise requests, directing clients to the right resources or team members.
• Use Aloware and HubSpot to log interactions, track progress, and streamline workflows.
• Provide clear, helpful support, always making sure clients feel heard and valued.
• You have a 'dog with a bone' mentality, you can’t rest until you've fully resolved the customer's inquiry.
• Collaborate closely with internal teams to improve customer experience and identify service improvements.

What We’re Looking For

Must-Have Skills & Experience

• Proven experience in a customer service or call centre role (high-volume environment preferred)
• Excellent communication skills, you’re clear, confident, and customer-focused.
• Technically proficient and are able to work across multiple systems at once.
• Experience using a VOIP System & HubSpot (this is a must!)
• A genuine passion for service, you love helping customers and solving problems.

Bonus Points (Nice to Have!)

• Experience in the NDIS, aged care, or community services sectors.
• Familiarity with other CRM and customer support tools.

Why Join Provider+?

• Career Growth – Be part of a rapidly expanding company with real progression opportunities.
• Make an Impact – Help businesses excel in the NDIS sector.
• Supportive Team – Join a company that values collaboration, respect, and excellent service.
• Dynamic Work Environment – We work diligently, move quickly, and are passionate about what we do.

How to Apply

• Step 1: Submit your CV & cover letter explaining why this role is a perfect fit. Please ensure that your experience with any VOIP Systems and HubSpot is clearly highlighted in your application.
• Step 2: Complete a short video application answering the key set of questions. HERE: https://app.hireflix.com/public-application/67b6a6eb8af20eac835ad406
• Step 3: If shortlisted, we’ll move quickly to interviews.