A new role awaits

We have an incredible opportunity for Workload Management Officers to join our National Workload Management Team. The National Workload Management Team is responsible for setting and implementing workflow and workload management strategies across Service Delivery.
The APS6 Workload Management Officer position will work closely with executive leaders to analyse data, identify trends, develop recommendations and implement decisions that support agency priorities as determined by Service Delivery leadership.

About you

What we’re looking for in our ideal candidate:

• Experience in analysing data and gathering evidence to make recommendations to senior leadership regarding current priorities.
• Skills in Microsoft applications (particularly excel) are highly desirable.
• Ability to work in and lead a team in a virtual environment.
• Recognise and manage competing priorities.
• Ability to think critically and offer innovative solutions.
• Experience in the salesforce platform or ability to rapidly acquire knowledge of this operating system.
• Ability to work within a performance model framework to achieve and maintain performance objective.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.
You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.

Access to higher superannuation and above market leave entitlements.

• Competitive remuneration and working conditions that support a positive work life balance.
• Access to ongoing professional development and learning.

While this role is ideally performed from VIC – Richmond, NSW – Newcastle or QLD – Brisbane, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close @ 11:30pm AEDT, 6 March 2025.

If you have any questions, please contact Jodie Baker on 07 4197 5009 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.