About KHG

KHG is the WA owned and operated hospitality group behind Perth coastal hotspots, The Shorehouse, Gibney and Magic Apple Wholefoods. While each of our venues are unique, working with KHG means you're part of a team of like-minded hospo lovers with the shared goal of creating the ultimate dining experience for anyone that walks through our doors. As a company, we’re all about a relaxed and dynamic environment that nurtures talent, encourages growth and celebrates diversity. Our people are at the core of the success of our venues - the better our people, the better our venues. Whether you’re on the floor, shaking cocktails, plating up dishes or processing payroll, your unique personality, talents, and participation are essential to our collective success.

The Role

This is a busy role that would suit someone with a hospitality background and a keen interest in events and marketing. Reporting directly to the Senior Communications Manager, you will be responsible for handling all customer enquiries and reservations for all KHG venues, assisting with functions and events and general office administration duties. This is a full-time role based at our Head Office in Cottesloe which requires flexibility to work the occasional evening, weekend or Public Holiday.

Duties include:

• Handle all incoming customer enquiries and reservations in a professional and friendly manner.
• Manage reservations and bookings across multiple venues using our booking system, SevenRooms.
• Plan and co-ordinate events from initial enquiry through to delivery of the event (weddings, corporate, special occasions)
• Liaising with clients and suppliers
• Assist the operations and venue team with event/wedding set ups and briefings
• General admin duties and office support such as printing menus and maintaining office supplies
• General communications with chefs and management teams

What we're looking for

• Background in hospitality, customer service or a front office role
• Proven experience in event sales and planning (experience with coordinating weddings preferred)
• Qualifications or working towards qualification in events will be highly regarded
• A customer-focused approach
• Confident and professional phone manner
• Ability to multi-task and work in a fast-paced environment – this is a very busy group of venues with a high volume of calls and functions during peak months
• Availability during our peak season – October to February, including Christmas Holidays and flexibility to work evenings, weekends and Public Holidays as required
• Experience with SevenRooms or similar booking system beneficial
• Proficient computer skills with experience with InDesign and Adobe Suite beneficial but not essential
• Immediate start preferred

What's in it for you?

• Competitive salary depending on experience
• New Head Office located in Cottesloe with free snacks and drinks
• Be part of a collaborative and supportive team
• A vibrant and active working environment.
• Opportunity for career progression – this could grow into a senior event manager role for the right individual

Not the role for you, but interested in working with KHG? Head to kailishospitality.com/careers to view other opportunities within the group