Client Experience Specialist

Are you a natural at building relationships and driving business growth? Unisson is looking for a connector - someone who thrives on networking and is passionate about creating exceptional client experiences. If you have a talent for business development and a genuine commitment to client satisfaction, we want to hear from you!

WHO WE ARE:

Unisson Disability is a values-driven organisation with a rich history of supporting people with disabilities since 1924. We're passionate about supporting both our clients and our employees to thrive. Here, you'll find opportunities to grow, develop, and build a meaningful career, all while enjoying a fun and dynamic workplace.

WHAT WE OFFER:

• Salary Packaging - Make your salary
  

• Annual Leave Loading at 17.5%
  

• Additional Wellbeing Leave and options to cash out Annual Leave
  

• Discounted Health Cover
  

• Wherefit Partnership - take advantage discounted gym memberships and health stores
  

• Flexible Working Options
  

• Emphasis on Individualised Training and Development
  

• Access to professional counselling service for employees and their immediate family
  

• Collaborative and positive working culture
  

ROLE RESPONSIBILITIES:

Client Engagement & Relationship Building - Building and maintaining strong relationships with clients, industry partners, and disability sector networks.

Business Development & Lead Management - Managing new and existing enquiries and ensuring clients are set up for success.

Representation & Site Visits - Attending expos, events, and meeting potential clients at various sites to showcase Unisson's offerings.

Client Satisfaction & Ongoing Engagement - Regularly connecting with clients to check in on their service experience, gather feedback, and ensure their needs and expectations are being met.

Internal Collaboration & Communication - Engaging with service team leaders and managers to understand service availability and together supporting clients through the customer journey stages.

Industry Knowledge & Compliance - Staying up to date with NDIS changes to price guides, funding requirements and compliance.

OUR IDEAL CANDIDATE:

• Sales or Business Development experience
  

• NDIS experience and knowledge highly regarded
  

TO APPLY:

Please attach a cover letter and your updated resume.

Unisson Disability is a person-centred organisation. We believe that every person has a story. This applies not only to the people we support, but also to our approach to the people we employ. With a continuous focus on team building, leadership coaching and ongoing training, we seek to create a working environment that's unified with our core purpose: promoting everyone's ability to live a great life. Our promise to our team members is that we will help you develop your personal strengths and grow in your role.

Unisson Disability is an equal opportunity employer and provides a smoke free environment.