• Full time position
• Hybrid work option - 2 days WFH
• Experienced supervisor to lead our teams

Who are we?

BTi Logistics is an Australia-based company specializing in international freight forwarding, customs brokerage, and third-party logistics services. Operating in a highly competitive space, we differentiate ourselves by offering bespoke, adaptable solutions powered by our people, network, and technology. With branches in Melbourne, Sydney, and Brisbane, we employ over 60 professionals from diverse backgrounds, fostering an inclusive culture that values growth, collaboration, and exceptional service delivery.

BTi Logistics was recently acquired by OIA Global, a move that enhances our ability to deliver innovative solutions, expands our global reach to 27 countries, and opens new growth opportunities for both our team and our customers—making this an exciting time to join our company!

What about you?

We don't just want to know about you as an employee, we want to welcome you to the family. Work should be rewarding and beneficial to both employer and employee, right? We offer a flexible work policy, competitive salary packages and a culture that values people, growth and exceptional customer service.

What about the role?

This role is responsible for operational execution of the Import / Transport department applicable for the imports into Australia. Reporting to the Import & Customer Service Manager, this role will over see daily operations of the import and transport teams.

We're always interested in talking to people who are passionate about supply chain and all that it encompasses. Based in our Ravenhall office (with a 3/2 hybrid option available), you will ideally have some exposure to the following:

• Minimum 3-5 years of experience in air/sea freight, freight forwarding or logistics, with a focus on import operations.
• Strong understanding of import procedures, Australian regulations, and documentation requirements, ACA/SCA.
• Experience using CargoWise One
• Previous experience in supervising a team
• Have excellent communication skills both written and verbal
• Self-starter and ability to work effectively with cross-functional teams, including operations, sales and customs brokerage teams.
• Thinking laterally and finding quick and effective solutions to problems

Your daily activities:

Each day can be a little different in a Supply Chain environment. You might find yourself engaging in the following activities:

Operational Supervision, Staff Training and Development

• Train and oversee the daily operations of the Import, Transport and OBP teams
• Be hands-on and jump in to perform all duties of an Import/Transport team member when required.
• Support the department manager in staff training, development and identify areas for improvement.
• Monitoring performance and reporting in accordance with set metrics and KPIs

Exception & Billing Management

• Review exception reports and ensure ACA/SCA are completed within KPIs
• Review and prioritise jobs requiring immediate payment to shipping lines, co-loaders and/or other providers
• Prioritise billing for outside brokers and company clients

Transport Coordination & Communication

• Oversee the management of various transport modes (sea FCL/LCL/BKK, air), ensuring optimal delivery routing and cost efficiency
• Coordinate with the transport team to ensure timely pick-up and delivery, addressing any disruptions or delays to prevent storage fees
• Analyse and optimise transport cost, service level and delivery requirements
• Review and ensure accurate recording and billing of all transport-related costs.

Interested? What next?

If you're interested in being part of our journey, apply now and tell us more about yourself. We'll be in touch if you're shortlisted.