About the KMT

KMT is a leader in innovative technology solutions, dedicated to delivering outstanding service while fostering a collaborative and growth-oriented workplace. Our core values are at the heart of everything we do—we get curious about our team members, challenge each other, and remain steadfast in our commitment to building a high-performance team. Your career will quite literally take off with us!

At KMT, we’re "changing the game" in the managed services sector by being the human face of tech. We are excited to welcome our next Professional Services Manager to join our united and accountable team.

What We Offer:

• A Collaborative & Supportive Culture – Work with a team that values connection, innovation, and excellence.
• Wellness Programs & Resources – Access an onsite wellness room and Employee Assistance Program (EAP) for support when you need it.
• Company Events – Celebrate with us at our EOFY party, Christmas party, and annual team-building day.
• Flexible Working – Our hybrid work policy helps you balance work and life.
• Office Perks – Enjoy daily fresh fruit, biscuits, a tea and coffee machine, and free on-street parking.
• Professional Growth – Access paid training, certifications, and clear career advancement pathways.
  

About the Role

Are you a leader with a passion for driving excellence in IT service delivery? We're looking for an IT Professional Services Manager to lead client engagements, optimise project execution, and empower a high-performing team of IT professionals.

What You’ll Be Doing:

• Lead & Manage our professional services team.
• Oversee Project Delivery – Ensure projects are delivered on time, within budget, and to a high standard. Identify and address potential roadblocks proactively.
• Client Engagement – Build strong relationships, understand business needs, and deliver tailored IT solutions.
• Optimise Processes – Enhance service delivery frameworks for efficiency and scalability.
• Drive Technical Excellence – Stay ahead of industry trends and implement best practices.
  

What We’re Looking For:

• Proven experience in IT service delivery, and professional services management.
• Strong leadership skills with a track record of managing technical teams.
• Excellent client relationship and stakeholder management abilities.
• Deep knowledge of IT infrastructure, cloud solutions, and enterprise systems.
• A balance between strategic thinking and hands-on problem-solving.
• Ability to manage project budgets, ensuring resources are allocated effectively.
• Commitment to client satisfaction, maintaining high levels of service and engagement.
• Passion for process innovation, continuously improving efficiency.
• A strong focus on profitability, ensuring projects optimise billable hours.
• Proactive risk management, identifying and mitigating project risks before they arise.
• Certifications – ITIL V4 and MCSA/MCSE are advantageous but not mandatory.
• Managed services experience is preferred.
  

Ready to Take the Next Step?

At KMT, we’re not just offering a job—we’re inviting you to be part of our mission to revolutionise managed services. If you're ready to make an impact and lead with passion, apply now and embark on this exciting journey!