At UTS, we're changing the game. We're on a journey to be the leading university of technology and we're moving the world forward with our breakthroughs. We work at the nexus of creativity, technology and innovation and we want bright minds and constantly curious people to help us make it happen. As a young university, our goal is to connect, collaborate and make an impact with purpose and passion. By joining UTS, you'll be part of a team that is committed to making a positive impact on society, driving equity, and fostering inclusivity in education and beyond.

The IT Unit provides the core technologies that allow UTS to operate, teach and perform research. ITU is a large diverse organisation that must partner with all areas of the University to ensure that technology needs are addressed in a cost effective, sustainable, and secure manner.

About the role

We have an opportunity for a Performance & Reliability Manager to monitor and enhance the performance, consistency and reliability of the university's IT systems, applications, and infrastructure.

In this role you will focus on the seamless operation and continuous improvement of technology infrastructure to deliver an exceptional user experience for all stakeholders.

You will have

• Relevant knowledge gained through any other combination of education, training, and/or experience
• Proficiency in monitoring and analysing system performance, identifying bottlenecks, and implementing optimisation strategies
• Proven ability to develop and implement strategies to ensure the reliability and availability of IT systems, minimising downtime, and disruptions
• Demonstrable ability to lead incident response efforts, conduct root cause analysis, and implement preventive measures to mitigate performance-related incidents
• Strong understanding of hardware, network, and cloud resources optimisation
• Extensive track record of successful collaboration with vendors to manage SLAs and address performance-related issues
• Proficiency in designing and executing performance testing scenarios to identify potential bottlenecks and ensure system readiness
• Strong leadership skills to lead and mentor teams
• Effective communications skills to convey complex technical concepts to non-technical stakeholders

For the full list of selection criteria and role responsibilities, please download the Position Description

What we offer

Base Salary Range: $138,882 to $145,495 (HEW9)

This role attracts 17% superannuation (pension) in addition to the base salary.

The position is full-time and will be made on a continuing basis.

We offer a comprehensive range of benefits designed to support professional growth, personal well-being, and work-life balance. With programs like Fitness Passport and on-campus health services, we prioritise physical and mental wellness. Employees enjoy access to leadership programs and promotional opportunities, alongside study time support. We also offer flexible working arrangements, generous leave entitlements, childcare support, and research grants, ensuring a balanced and enriching work environment.

How to apply

Please click the Apply link to be taken to the UTS website. Here you can download:

• full details of the application process;
• a copy of the position statement; and
• information on remuneration, benefits, terms and conditions

Please ensure that the file name for each document submitted includesreference IRC305966 and your name.

Specific enquiries or issues with your application may be directed to Marie Hetherington in the UTS Recruitment Team at [email protected].

Closing Date: Tuesday, 18th of March 2025 at 11.59pm (AEST)

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Accessibility

UTS Recruitment care about digital accessibility. If there is any content in our advertising that you have struggled with, please make us aware so that we can make our information accessible to all.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact [email protected] for assistance.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. We were among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines.